Customer Relations Ambassador
2 weeks ago
The Hospitality Services Representative plays a crucial role in delivering outstanding guest experiences at the front desk of Woodspring Suites Arena. This position involves managing daily front desk operations and being available for on-call overnight shifts as needed by the management team.
Living on-site is a requirement, and adherence to the hotel's policies is essential.
Key Responsibilities:
- Engage with guests to collect feedback and ensure their satisfaction
- Oversee front desk functions and address guest inquiries
- Implement lead management and achieve sales targets
- Provide training and support to team members across the property
Requirements:
- High school diploma or equivalent
- Preferred experience of 1 year in hospitality, retail, or food service
- Basic knowledge of office and front desk operations
- Excellent communication and conflict resolution skills
Abilities:
- Ability to follow established procedures and adapt to daily changes
- Maintain composure in high-pressure situations and effectively solve problems
- Reside on-site at the hotel
E.O.E. M/F/D/M/V Drug Free Workplace
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