Customer Relations Ambassador

2 weeks ago


Hyattsville, Maryland, United States Woodspring Suites Arena Full time
Hospitality Services Representative

The Hospitality Services Representative plays a crucial role in delivering outstanding guest experiences at the front desk of Woodspring Suites Arena. This position involves managing daily front desk operations and being available for on-call overnight shifts as needed by the management team.

Living on-site is a requirement, and adherence to the hotel's policies is essential.

Key Responsibilities:

  • Engage with guests to collect feedback and ensure their satisfaction
  • Oversee front desk functions and address guest inquiries
  • Implement lead management and achieve sales targets
  • Provide training and support to team members across the property

Requirements:

  • High school diploma or equivalent
  • Preferred experience of 1 year in hospitality, retail, or food service
  • Basic knowledge of office and front desk operations
  • Excellent communication and conflict resolution skills

Abilities:

  • Ability to follow established procedures and adapt to daily changes
  • Maintain composure in high-pressure situations and effectively solve problems
  • Reside on-site at the hotel

E.O.E. M/F/D/M/V Drug Free Workplace



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