Customer Service Supervisor
5 days ago
About the Role:
Ahold Delhaize USA, a leading food retailer, is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for ensuring exceptional customer experiences across various channels.
Key Responsibilities:
- Lead and motivate a high-performing team to deliver outstanding customer service and technical support.
- Monitor call activity, adjust team responsibilities as needed, and escalate issues to senior management.
- Collaborate with training teams to identify and address areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Provide coaching and feedback to team members to ensure performance standards are met.
- Manage team performance, respond to schedule impacts, and identify opportunities for growth and development.
Requirements:
- 3-5 years of experience in customer service or a related field.
- Bachelor's degree preferred.
About Ahold Delhaize USA:
Ahold Delhaize USA is a division of global food retailer Ahold Delhaize, operating in the United States. Our company comprises a family of leading omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. We serve millions of customers each week, offering a wide range of services and products.
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