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Payment Analyst

2 months ago

Hyattsville, Maryland, United States Peapod Digital Labs Full time
Job Summary

We are seeking a highly skilled Payment Analyst to join our team at Peapod Digital Labs. As a Payment Analyst, you will be responsible for providing data and analytics support for electronic customer payment transactions, both digital and in-store, across all ADUSA banners.

Key Responsibilities
  • Support reporting, analytics, business insights, budgeting, and forecasting for all ADUSA brands in relation to all customer payment types.
  • Report out to ADUSA business owners and senior leadership on key KPI metrics for payments, including cost of acceptance as a percentage of sales, expense tracking - actual vs. budget, and chargeback losses percentage to sales.
  • Maintain governance structure and ROI review for all current and new payment types, processors, and fraud/auth tools.
  • Maintain all vendor relationships in relation to electronic customer payment transactions (in-store & digital).
  • Responsible for negotiating and sourcing for all payment contracts and fees relating to customer payment transactions.
  • Expected to have an extensive understanding of industry trends and emerging technologies around customer payments.
  • Maintain pipeline of opportunities and market intelligence in relation to customer payment transactions.
  • Partner across Ahold Delhaize in relation to major global network partners (e.g., Visa, MC, and AMEX) on all contract, cost, and sourcing opportunities.
  • Analyze and maintain least cost debit routing, 3rd party network costs, performance against contract metrics (SLAs, etc.), and customer experience.
  • Analyze market and competitive data to develop, analyze, and execute current and new payment methods to enhance customer experience while engaging with all areas of the organization to capture full impact of payment method.
Requirements
  • Education - Bachelor's degree.
  • Experience - Years in Payment Industry.
Preferred Qualifications
  • Strong Power BI Analytics.
  • Build scenario and analyze customer behavior.
  • Deeply curious and data-driven.
  • Results-driven - problem solver.
  • Positive and entrepreneurial mindset.