Bell and Valet Operations Supervisor

2 weeks ago


Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time
Job Overview

Embrace the Heritage Experience
At Heritage Hotels & Resorts, we celebrate the rich culture and traditions of New Mexico, providing a work environment that prioritizes employee satisfaction. Our team enjoys unique benefits, including growth opportunities, generous discounts on accommodations, dining, and spa services across our beautiful state.

Position Summary: The Bell and Valet Operations Supervisor serves as the shift leader, responsible for warmly welcoming guests upon their arrival, offering guidance to enhance their experience, and ensuring the safe and efficient parking of vehicles. This role is crucial in supporting the Front of House team to create memorable experiences for our hotel and spa patrons.

Leadership Responsibilities: Oversee the Bell and Valet team during shifts.

Key Responsibilities:

  • Exhibit a consistently positive and professional demeanor with both colleagues and guests.
  • Assist guests with entering and exiting vehicles.
  • Provide informed recommendations regarding local events, amenities, and services.
  • Collaborate with other departments to enhance the guest experience.
  • Deliver exceptional service while maintaining confidentiality for guest safety and comfort.
  • Handle inquiries via phone or radio, addressing guest concerns promptly and professionally, escalating to management or security when necessary.
  • Safeguard guest information with the highest level of confidentiality.
  • Manage employee scheduling.
  • Lead recruitment and training efforts for new team members.

Employee Benefits:

  • Part-time employees are eligible for Dental, Vision, and 401k plans.
  • Full-time employees receive comprehensive benefits including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Accident Insurance, Critical Illness coverage, and 401k.

Qualifications:

  • Minimum of one year in a leadership role; experience in hospitality is preferred.
  • High school diploma or equivalent experience.
  • Valid driver's license with a clean driving record.
  • Ability to remain on your feet for extended periods.
  • Capable of lifting, pushing, reaching, and carrying weights of 40+ pounds regularly.
  • Strong verbal communication skills and the ability to multitask effectively.

Heritage Hotels & Resorts Inc. is committed to being an Equal Opportunity Employer.



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