Night Operations Supervisor
2 weeks ago
Bishop's Lodge is a historic destination that has been welcoming guests for over a century, blending rich heritage with modern hospitality. Our mission is to provide an exceptional experience that reflects the unique culture and beauty of our surroundings.
Position SummaryThe Overnight Manager plays a crucial role in ensuring the seamless operation of our services during the night. This position is ideal for individuals who thrive in a dynamic environment and are committed to delivering outstanding guest experiences.
Key Responsibilities- Manage overnight operations, maintaining high standards and guest satisfaction.
- Support Front Office functions and collaborate with the Security team during night shifts.
- Evaluate information and outcomes to identify effective solutions for any challenges.
- Review upcoming arrivals to anticipate the needs of VIP guests and address any special requests.
- Communicate relevant updates to team members promptly to ensure smooth operations.
- Perform Front Desk duties as needed, setting the stage for a successful morning shift.
- Understand the roles of Bell Staff, Call Center, and Concierge/Guest Services to provide comprehensive support.
- At least 1 year of supervisory experience in a hospitality setting.
- Previous experience in Front Office, Night Audit, or Accounting is essential.
- Willingness to work a flexible schedule, including weekends and holidays, to meet departmental needs.
Bishop's Lodge is committed to fostering an inclusive environment and is proud to be an Equal Opportunity Employer. We welcome applicants from diverse backgrounds and experiences, ensuring that every team member is valued and respected.
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