Veterinary Customer Service Representative

2 days ago


Parker, Colorado, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our clients and their pets, while also ensuring the smooth operation of our hospital.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage client accounts, records, and associated paperwork, ensuring accuracy and attention to detail.
  • Collect payments, deposits, and fees, utilizing multiple payment methods.
  • Rotate through dedicated phone support shifts, managing all incoming calls and providing support to clients and staff.
  • Manage utilization of all exam rooms, ensuring efficient use of resources.
Requirements
  • At least one year of in-person customer service experience.
  • Strong ability to multitask and anticipate needs.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, high-stress environment.
What We Offer

As a Veterinary Customer Service Representative at Ethos Veterinary Health, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is dedicated to providing exceptional care to our clients and their pets, and we are seeking like-minded individuals to join us in this mission.



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