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Veterinary Customer Service Representative

2 months ago

Parker, Colorado, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly motivated and compassionate Veterinary Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets, while also ensuring the smooth operation of our hospital.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Patient Care: Assist with the intake and discharge of patients, ensuring that all necessary information is collected and documented.
  • Front Desk Operations: Manage the front desk area, including answering phones, responding to emails, and maintaining a clean and organized workspace.
  • Scheduling: Schedule appointments and procedures for patients, ensuring that all necessary information is collected and documented.
  • Payment Processing: Process payments and handle billing inquiries in a timely and professional manner.
  • Client Communication: Communicate with clients regarding their pets' care, including test results, treatment plans, and follow-up appointments.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of in-person customer service experience required.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and work in a fast-paced environment.
  • Computer Skills: Proficient in Microsoft Office products and ability to learn new software systems.
What We Offer
  • Competitive Salary: $18-$20 per hour, depending on experience.
  • Benefits: Health insurance, dental, vision, 401(k) with employer match, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.