Senior Field Support Supervisor
5 days ago
We are seeking a highly skilled and experienced Senior Field Support Supervisor to join our team at KLA. As a key member of our service organization, you will be responsible for the timely and successful installation of our systems at customer sites.
Key Responsibilities:
- Manage a team of Customer Support Engineers to ensure the successful installation of our systems
- Provide direction to employees according to established policies and management guidance
- Frequently interact with subordinates, outside customers, and functional peer groups at management levels
- Strive to achieve strategic objectives defined by the company, including cost of install, cost of service, and install cycle time
- Manage escalations during install and sustaining activities
Requirements
To be successful in this role, you will need:
- A BS degree or AA with applicable experience
- Project management and organizational skills
- Written and oral communication skills
- Superior presentation skills
- Good interpersonal/communication skills in understanding customer needs
What We Offer
We offer a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, and more.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.
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