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Field Service Engineer

2 months ago

Rio Rancho, New Mexico, United States ASMPT SEMI Solutions Full time
Job Summary

The Field Service Engineer position at ASMPT SEMI Solutions is a critical role that requires a high level of technical expertise and problem-solving skills. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing company-supplied equipment at customer sites.

Key Responsibilities
  • Lead complex equipment trial runs, investigative tests, repairs, and overhauls.
  • Develop and implement effective solutions to troubleshoot complex hardware, software, and application-related issues.
  • Provide expert advice, training, and technical assistance to support staff, other Field Service team members, and customers.
  • Collaborate with customers to understand their needs and provide quality service and feedback on problem evaluation and resolution.
  • Assess complex product/equipment performance based on field support data and design modifications or improvements.
Work Environment

This role operates in a customer factory site or a home office environment. You will be required to work in a fast-paced environment, often under tight deadlines, and be able to adapt to changing priorities and circumstances.

Requirements
  • Must be a self-starter with minimal supervision needed.
  • Excellent hands-on skills and ability to navigate through complex problems.
  • Good written and oral communication and interpersonal skills.
  • Strong analytical background and proficiency in Microsoft Office programs.
  • Ability to logically troubleshoot complex issues and convey this information in a way the customer understands.
  • Practical/theoretical in-depth knowledge of PLS/PRS software products.
  • Intermediate to advanced level of experience with the installation, networking, functional use, and troubleshooting of PLS/PRS products.
  • Must be fluent in English, both written and spoken, and intermediate to advanced Spanish language skills a plus.