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Vacuum Equipment Maintenance Supervisor

2 months ago

Rio Rancho, New Mexico, United States Edwards Vacuum Full time
About the Role

We are seeking a highly skilled and experienced Service Engineer Team Lead to join our team at Edwards Vacuum. As a key member of our technical operations team, you will be responsible for leading and supervising a team of service engineers to ensure the efficient and effective maintenance of our vacuum equipment.

Main Responsibilities
  • Team Leadership: Direct and supervise a team of service engineers to ensure they are working efficiently and effectively to meet customer needs.
  • Customer Support: Provide single-point-of-contact support to customers for all installation qualification-related issues.
  • Procedure Development: Establish and audit local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
  • Project Management: Perform special projects at customer sites with supervision as needed from senior technical experts or project management.
  • Record Keeping: Maintain records of repairs and maintenance performed using local databases and develop and maintain a preventive maintenance schedule for equipment to ensure optimum performance.
  • Failure Analysis: Assist with failure analysis by providing information on the mode of failure for each equipment failure.
  • Technical Reporting: Submit information to Edwards' technical department to drive equipment improvements and write weekly/monthly reports on activities performed at customer sites based on customer and regional management requirements.
  • Escalation Support: Work with Site Lead and Site Manager to ensure 7x24 escalation support for site teams.
  • Attendance and Teamwork: Maintain punctual, regular, and predictable attendance and work collaboratively in a team environment with a spirit of cooperation.
Requirements
  • Education: AS degree or equivalent in a relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) -OR- 4+ years' related technical experience (i.e., military, electromechanical devices, comms).
  • Relevant Experience: 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.
  • Knowledge Areas/Skills: Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
  • Leadership Skills: Strong proven leadership skills.
  • Organization and Prioritization: Excellent organization, prioritizing, multi-tasking, and customer service skills.
About Edwards Vacuum

Edwards Vacuum is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Our solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs, and solar cells. We are committed to providing a collaborative, inclusive, and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Benefits Summary
  • Medical: Comprehensive medical coverage.
  • Dental: Dental coverage.
  • Vision: Vision coverage.
  • 401k with Company Match: Company-matched 401k plan.
  • Paid Vacation: Paid vacation time.
  • Paid Floating Holidays: Paid floating holidays.
  • Tuition Reimbursement: Tuition reimbursement program.
  • Training and Development: Opportunities for training and development.
  • Parental Leave: Parental leave benefits.
  • Disability Benefits: Disability benefits.
  • Life and AD&D Insurance: Life and AD&D insurance coverage.