Lead Shelter Operations Manager
7 days ago
Job Summary:
The Lead Shelter Monitor provides direct supervision to Program staff overseeing activities in the shelter, ensuring the safety of residents and staff. This position is responsible for managing the operation of the adult shelter, coordinating staff training and meetings, and enforcing shelter policies.
Key Responsibilities:
- Ensure the safety and security of shelter sites and respond to emergency situations as needed
- Train, supervise, and evaluate full- and part-time shelter monitors
- Coordinate, plan, and facilitate staff training and meetings
- Consistently enforce all shelter policies for staff and program participants
- Make regular reports to management using daily logs, forms, email, and phone calls
- Report issues requiring repairs and maintenance to the Facilities Manager
- Provide after-hour on-call support as needed for urgent shelter matters; cover shifts in emergency situations as needed
- Complete other pertinent administrative tasks in a timely manner
- Facilitate daily check-in and check-out of guests from the shelter
- Mediate and de-escalate conflicts
- Assist Program Manager with program planning, implementation, and evaluation as needed
- Remain awake and alert during assigned shifts, and ensure that other night staff are also doing so
Other Organizational Duties:
- Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
- Commit yourself to treating each community member with respect and dignity
- Perform other duties as assigned
Qualifications:
- Strong commitment to serving low-income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
- Commitment to social justice issues, and familiarity with Mission Action's mission and organizational work
- At least 2 years of experience providing services to homeless or extremely low-income adults and/or families, the LGBTQ community, day laborers, and/or immigrants
- At least 2 years of experience training and supervising staff required; program oversight/management experience strongly preferred
- Bilingual fluency in spoken English and Spanish preferred, and the ability to write fluently in at least English, required
- Excellent time management skills and the ability to multitask and prioritize work required
- Strong attention to detail and problem-solving skills
- Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces
- Knowledge of Microsoft Office programs such as Word, Excel, and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus
Knowledge, Skills, and Abilities:
- Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired
- Bilingual in spoken and written Spanish, highly desired
Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.
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