Associate Director of Shelter Operations and Supportive Services

2 weeks ago

San Francisco, California, United States San Francisco Community Health Center Full time
About Us

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high-quality medical care, mental health services, education, and outreach.

We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs.

We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming.

We believe that everyone deserves access to the highest quality care served with dignity and respect.

About the Role

The Associate Director of Shelter Operations will support the shelter operations of Taimon Booton Navigation Center.

This role will work directly with shelter supervisors and front-line staff, offering support and training.

The Associate Director will work closely with the Shelter Director regarding operations, supplies, and ensuring the shelter meets all expectations.

Key Responsibilities
  1. Supporting guests and improving efficiency and effectiveness of shelter operations
  2. Ensuring the dorms are safe, clean, and free of biohazards
  3. Overseeing site supply inventory and food bank ordering, tracking expenses, and managing petty cash and credit card handling and reconciliation for staff
  4. Creating a tracking system for guest grievances and working with the site director to provide follow-up regarding site-wide complaints
  5. Inputting Denial of Service Data for monthly reporting for HSH
  6. Hiring, retaining, supervising, and professionally developing staff alongside the Site Director
  7. Collaborating with HR on employee relations concerns
  8. Ensuring all staff have all required HSH, DPH, and SFCHC trainings that are being logged
  9. Leading the implementation of Safety and Compliance Policies and Procedures and ensuring all TBNC employees are properly trained
  10. Practicing assertive, open, and non-violent communication skills to verbally prompt guests and communicate with staff to maintain safety and smooth site operation
  11. Supporting the Site Director with the onboarding and offboarding of staff
  12. Developing and managing relationships with vendors and contractors to ensure the organization receives quality services and products at a reasonable cost
  13. Scheduling and coordinating with external and internal stakeholders for site inspections (OSHA, Fire Department, etc.)
  14. Participating in required department, inter-departmental, and agency-wide meetings, trainings, and activities
Qualifications
  1. 4+ years of experience as an operations leader within social services focused on homeless individuals or those at risk of homelessness
  2. Proven ability to oversee complex projects and programs by tracking multiple work streams, delegating relevant tasks to others, and providing ongoing progress reports
  3. Deep understanding of trauma-informed care and of the challenges that TGNC homeless individuals face
  4. Previous experience working on complex employee escalations with HR departments
  5. Excellent oral and written communication skills demonstrated by delivering clear and concise messages and prioritizing the needs and understanding of the listener
  6. Demonstrated ability to meet the needs of diverse internal and external stakeholders through active listening and the curiosity and drive to creatively solve problems
  7. Proven ability to read, understand, and write extensive narrative, numerical, and statistical reports
  8. Must be able to handle multiple tasks professionally and ethically within multi-racial and multicultural settings
  9. Able to build bridges of understanding by creating connection and shared perspective
  10. Attention to detail and initiative to improve processes
  11. Superior interpersonal skills and proven track record of building strategic relationships with individuals, groups, and organizations
  12. Demonstrated success and results in deploying analytical and critical thinking skills in service of long-term strategy
Preferred Qualifications
  1. Associate or Bachelor's degree
  2. Previous shelter experience strongly preferred
  3. Direct connection to TGNC community
  4. Three years of experience developing policies and procedures
  5. Experience working in an FQHC or other type of Community Health Center
Benefits

Competitive compensation

Comprehensive health, vision, and dental insurance

Company-sponsored life, and long-term disability insurance

Generous paid time off including paid holidays

Company-sponsored retirement plan

Opportunities for professional growth and development

EEOC Statement

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

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