Associate Director of Shelter Operations and Support
2 days ago
San Francisco Community Health Center is a federally qualified health center that provides culturally competent high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
About the RoleThe Associate Director of Shelter Operations and Support will support the shelter operations of Taimon Booton Navigation Center. This role will work directly with shelter supervisors and front-line staff, offering support and training. The Associate Director will work closely with the Shelter Director regarding operations, supplies, and ensuring the shelter meets all expectations.
Key Responsibilities- Develop, implement, and administer the vision, strategy, and goals of the programs
- Support guests and improve efficiency and effectiveness of shelter operations
- Ensure dorms are safe, clean, and free of biohazards
- Manage contract, scheduling, budgeting, and data tracking and programmatic evaluation
- Oversee site supply inventory and food bank ordering, track expenses, and manage petty cash and credit card handling and reconciliation for staff
- Create a tracking system for guest grievances and work with the site director to provide follow-up regarding site-wide complaints
- Input Denial of Service Data for monthly reporting for HSH
- Hire, retain, supervise, and professionally develop staff alongside the Site Director
- Collaborate with HR on employee relations concerns
- Ensure all staff have required HSH, DPH, and SFCHC trainings logged
- Lead the implementation of Safety and Compliance Policies and Procedures and ensure all TBNC employees are properly trained
- Practice assertive, open, and non-violent communication skills to verbally prompt guests and communicate with staff to maintain safety and smooth site operation
- Support the Site Director with onboarding and offboarding of staff
- Develop and manage relationships with vendors and contractors to ensure the organization receives quality services and products at a reasonable cost
- Schedule and coordinate with external and internal stakeholders for site inspections (OSHA, Fire Department, etc.)
- Participate in required department, inter-departmental, and agency-wide meetings, trainings, and activities
- 4+ years of experience as an operations leader within social services focused on homeless individuals or those at risk of homelessness
- Proven ability to oversee complex projects and programs by tracking multiple work streams, delegating relevant tasks to others, and providing ongoing progress reports
- Deep understanding of trauma-informed care and the challenges that TGNC homeless individuals face
- Previous experience working on complex employee escalations with HR departments
- Excellent oral and written communication skills demonstrated by delivering clear and concise messages and prioritizing the needs and understanding of the listener
- Demonstrated ability to meet the needs of diverse internal and external stakeholders through active listening and the curiosity and drive to creatively solve problems
- Proven ability to read, understand, and write extensive narrative, numerical, and statistical reports
- Must be able to handle multiple tasks professionally and ethically within multi-racial and multicultural settings
- Able to build bridges of understanding by creating connection and shared perspective
- Attention to detail and initiative to improve processes
- Superior interpersonal skills and proven track record of building strategic relationships with individuals, groups, and organizations
- Demonstrated success and results in deploying analytical and critical thinking skills in service of long-term strategy
- Must obtain TB clearance (within past 12 months) and complete background check upon hire
- Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof
Competitive compensation, comprehensive health, vision, and dental insurance, company-sponsored life and long-term disability insurance, generous paid time off including paid holidays, company-sponsored retirement plan, opportunities for professional growth and development
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.
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San Francisco, California, United States San Francisco Community Health Center Full timeAbout UsSan Francisco Community Health Center is a federally qualified health center that provides culturally competent high-quality medical care, mental health services, education, and outreach.We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs.We are an anchor-organization...
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San Francisco, California, United States San Francisco Community Health Center Full timeAbout the RoleWe are seeking a highly skilled and experienced Associate Director of Shelter Operations and Supportive Services to join our team at San Francisco Community Health Center. As a key member of our leadership team, you will be responsible for overseeing the shelter operations of Taimon Booton Navigation Center, working closely with shelter...
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