Help Desk Support Specialist

4 days ago


Oak Park, Illinois, United States K2 Staffing Full time
Job Title: Help Desk Support Level II+ Technician

We are seeking a highly skilled and experienced Help Desk Support Level II+ Technician to join our team at K2 Staffing. As a Help Desk Support Level II+ Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and web portal
  • Troubleshoot and resolve technical issues in a timely and effective manner
  • Configure and administer network devices, including routers, switches, and firewalls
  • Monitor and manage Microsoft Windows and Windows Server operating systems
  • Administer Active Directory, DNS, DHCP, and file and print services
  • Install and configure antivirus software and ensure virus definitions are up to date
  • Optimize and maintain network software and hardware
  • Build and deploy file servers and cloud computing solutions
  • Configure and deploy VOIP solutions
  • Manage Microsoft Exchange Server
Requirements:
  • Minimum of 4 years of experience in a Help Desk or technical support role
  • Hands-on experience with networking equipment, Windows servers and workstations, Exchange server, and Active Directory
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Preferred Qualifications:
  • Kaseya RMM and Autotask PSA experience
  • CompTIA Net+ and/or CompTIA Security+ certification
  • MCSA or MCSE certification
  • CCNA or CCIE-Cisco certification

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced Help Desk Support Level II+ Technician looking for a new challenge, please submit your application.



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