Technical Support Specialist
2 days ago
Roosevelt University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional customer service to staff, faculty, and students, ensuring that they have a seamless experience with our technology systems.
Key Responsibilities:- Diagnose and troubleshoot technical issues with university-owned computers and peripherals
- Install and provide support for operating systems and standard software
- Provide support via phone, desk-side, and remote tools
- Utilize ticketing system to quickly respond to user requests or support tickets
- Assist with new computer deployments, update inventory system, and create desktop images
- Research new technologies and industry best practices
- Bachelor's degree in a related field
- Minimum of 3 years experience working in Information Technology
- Excellent customer service skills
- Ability to troubleshoot and repair university-owned computers and peripherals
- Knowledge of Windows and Mac operating systems, updates, and applications
- Experience in an educational environment
- Experience working with a support ticketing system
Roosevelt University is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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