Technical Support Specialist

2 days ago


Schiller Park, Illinois, United States Roosevelt University Full time
Job Title: Technical Support Specialist

Roosevelt University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional customer service to staff, faculty, and students, ensuring that they have a seamless experience with our technology systems.

Key Responsibilities:
  • Diagnose and troubleshoot technical issues with university-owned computers and peripherals
  • Install and provide support for operating systems and standard software
  • Provide support via phone, desk-side, and remote tools
  • Utilize ticketing system to quickly respond to user requests or support tickets
  • Assist with new computer deployments, update inventory system, and create desktop images
  • Research new technologies and industry best practices
Requirements:
  • Bachelor's degree in a related field
  • Minimum of 3 years experience working in Information Technology
  • Excellent customer service skills
  • Ability to troubleshoot and repair university-owned computers and peripherals
  • Knowledge of Windows and Mac operating systems, updates, and applications
Preferred Qualifications:
  • Experience in an educational environment
  • Experience working with a support ticketing system

Roosevelt University is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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