Technology Support Specialist
7 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Community Consolidated School District #146. The successful candidate will provide level one technology support to our staff and students, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities- Help Desk Support: Create, resolve, escalate, and close Help Desk tickets using our Help Desk management system.
- Troubleshooting and Repair: Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
- Technical Assistance: Assist level 2 and level 3 technology support staff in the installation, maintenance, training, and use of District standard equipment and software.
- Inventory Management: Maintain inventory of technology equipment assigned to designated buildings.
- Testing Support: Provide support for all District testing.
- User Training: Provide training to end-users as related to technology.
- Network Support: Provide, maintain, and troubleshoot network connectivity.
- Facilities Maintenance: Maintain ongoing organization and cleanliness in assigned computer areas.
- Education and Experience: Associates degree or experience in a related field preferred.
- Technical Skills: General understanding of web-based applications, software applications, and mobile device management systems.
- Communication Skills: Excellent communication skills required.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure.
- Other Skills: Maintain confidentiality, prioritize and schedule work, meet schedules and time lines, establish and maintain effective relationships, and ensure attendance and punctuality.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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