Technical Support Specialist for Attendance Solutions
1 week ago
Technical Support Specialist for Attendance Solutions
We are on the lookout for a skilled and enthusiastic individual to become a part of our expanding team of Attendance on Demand (AOD) specialists. This role offers a hybrid remote working arrangement.
About Us
At Information Controls, Inc., we deliver specialized Human Capital Management (HCM) technology and services tailored for mid-market and large enterprise clients. Our focus lies in the HR, payroll, and workforce management sectors, empowering clients across the United States to enhance their employee timekeeping systems and processes. Our dynamic organization is committed to cultivating a team of experts, providing them with opportunities for professional growth while engaging with a diverse range of clients, technologies, and services. We pride ourselves on offering industry-leading consultants and innovative technologies in the HCM domain, supported by a motivated team dedicated to driving our market expansion.
Role Responsibilities
The Technical Support Specialist is responsible for delivering exceptional support to our Attendance on Demand (AOD) customers, utilizing superior customer service skills to foster satisfaction and loyalty. This position involves providing end-user assistance for the AOD timekeeping system and its associated modules.
- Assist customers in navigating and utilizing our AOD application effectively.
- Diagnose, troubleshoot, and resolve issues while ensuring outstanding service delivery.
- Manage help desk support for assigned cases, including follow-up calls and emails.
- Maintain a solid understanding of AOD products to provide informed support.
- Document all customer interactions and create a clear trail for future reference.
- Utilize product knowledge and problem-solving skills to address complex tickets submitted by end-users.
- Provide timely, accurate, and comprehensive responses to inquiries.
- Demonstrate the ability to work independently as well as collaboratively within a team.
Essential Qualifications:
- Minimum of 2 years of experience with Time & Attendance, Payroll, and/or Human Resource applications or related fields.
- At least 2 years of proven technical troubleshooting experience.
- Willingness to work in the office at least 3 days a week.
Preferred Qualifications:
- Strong organizational, time-management, and planning skills with meticulous attention to detail.
- Excellent written and verbal communication skills, along with effective listening and telephone abilities.
- Commitment to customer service and satisfaction.
- Proficient computer skills with a quick aptitude for learning new technologies.
- Previous help desk experience is advantageous.
- Higher education or relevant certifications are preferred.
What We Offer:
- Competitive annual salary ranging from $52,000 to $74,000, based on experience.
- Hybrid work environment.
- Flexible scheduling to promote work-life balance.
- Opportunities for professional and technical development.
- Comprehensive benefits package, including health, vision, dental insurance; 401(k) plan; paid PTO days and holidays.
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