Customer Service Representative

2 weeks ago


Tinton Falls, New Jersey, United States Hackensack Meridian Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Hackensack Meridian Health. As a key member of our Patient Accounting Department, you will play a vital role in ensuring that our patients receive exceptional care and service.

Responsibilities
  • Handle a high volume of inbound calls from patients, resolving their inquiries and concerns in a timely and professional manner.
  • Verify and update patient information, insurance details, and other relevant data to ensure accuracy and compliance.
  • Provide patients with clear and concise information about their accounts, including billing and payment options.
  • Work closely with the Department of Consumer Affairs to achieve optimal patient satisfaction.
  • Investigate and resolve billing issues, collaborating with internal and external departments as needed.
  • Enter payments and process medical record requests, ensuring accurate and timely completion.
  • Communicate effectively with patients, physicians, and other stakeholders to resolve issues and provide excellent customer service.
Requirements
  • High school diploma or equivalent required; associate's degree or two years of college preferred.
  • Minimum one year of experience in customer service, preferably in a healthcare setting.
  • Exceptional communication and interpersonal skills, with a patient-first attitude.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and/or Google Suite platforms, with experience in EPIC a plus.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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