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Remittance Representative, Physician Billing Specialist
2 months ago
We are seeking a highly skilled Remittance Representative to join our team at Hackensack Meridian Health. As a key member of our financial operations team, you will play a critical role in ensuring the accurate and timely processing of remittances and payments.
Key Responsibilities- Process and reconcile bank deposits, remittance, and payment files, ensuring accurate and timely posting of electronic remits.
- Communicate with payers and clearinghouses to resolve missing remittance issues, opening tickets as needed.
- Ensure daily core functions are completed and balanced accurately, including posting of lockbox batches, remittance advice, and credit card exceptions.
- Track and trend exceptions to core business functions, reviewing errors on electronic remittance advice files and escalating to appropriate entities.
- Prepare cash reports for management and finance, as well as general ledger journals for deposits.
- Act as a liaison between departments, including finance, access, patient financial services, and internal IT, on remittance-related queries.
- Oversee all aspects of cash management, identifying issues and recommending process enhancements for quality improvement.
- Assist in training and education of support staff, as well as reviewing remittance advice or explanation of benefits received from the lockbox correspondence or agencies.
- Process incoming insurance correspondence and payments to HMH locations, and assist customer service associates as needed to resolve and research payment issues.
- Associate's degree or equivalent experience.
- Minimum of 2 or more years of experience in physician billing, remittance processing, and/or a customer service-oriented position.
- Good accounting skills with emphasis on reconciliation.
- Excellent data entry skills.
- Good analytical skills.
- Must be able to quickly and accurately count money and checks.
- Excellent written and verbal communication skills.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
- Strong knowledge of banking systems.
- EPIC experience/knowledge.
- Proficient in Windows applications and hospital billing systems.
