Lead Salesforce Business Systems Analyst
1 day ago
We are seeking a highly skilled Salesforce Business Systems Analyst to join our team at UKG (Ultimate Kronos Group). As a key member of our dedicated CRM IT Service team, you will play a critical role in supporting our Salesforce Sales Cloud solutions and driving business growth.
Key Responsibilities- Provide production support and troubleshooting for existing Salesforce solutions within Sales Cloud, working closely with stakeholders to resolve issues and implement enhancements.
- Contribute to large strategic projects and new solutions in the Salesforce space, leveraging your expertise to drive business outcomes.
- Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, processes, and system capabilities.
- Employ a variety of approaches to collecting and documenting business and functional requirements, including leading workshops, writing use cases, and creating context diagrams.
- Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards.
- Collaborate with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions.
- Work closely with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations.
- Lead projects and serve as functional lead, helping the team coordinate activities and initiatives, and supporting Project Managers during planning, execution, and management of project deliverables and risks.
- 5+ years of experience in business systems analysis.
- 3+ years of global CRM experience, including understanding of marketing, lead generation and management, accounts, contacts, opportunity management, territory management, forecasting, sales processes, etc.
- 3+ years of experience including Sales Cloud required.
- Salesforce Administrator certification required.
- Familiarity with applications such as Eloqua, Gainsight, Dun & Bradstreet, Qualtrics.
- Experience with foundational data, such as Accounts and Contacts.
- Experience with Quote to Cash solutions.
- Salesforce Advanced Administrator certification.
- Experience with ServiceNow or a similar ITSM tool.
UKG (Ultimate Kronos Group) is a leading provider of HR, payroll, and workforce management solutions. Our purpose is peopleTM, and we strive to create a culture of belonging and an employee experience that empowers our people. We offer a range of benefits, including adoption and surrogacy assistance, tuition reimbursement, and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests.
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