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Lead Systems Engineer

2 months ago

Lowell, Massachusetts, United States New England Network Solutions Full time
Position Overview

JOB DETAILS: This role offers a hybrid work arrangement, with a combination of in-office and remote work.

COMPENSATION: The salary will be determined based on experience, complemented by a quarterly profit-sharing plan, bonus opportunities, mileage reimbursement, and a fully covered medical insurance plan.

BENEFITS / HIGHLIGHTS:

  • Comprehensive medical coverage including health, dental, and vision
  • 401K plan with company matching
  • Life insurance coverage
  • Disability insurance
  • Paid holidays
  • Referral bonuses
  • Financial support for certifications

Essential Qualifications: This position necessitates extensive experience in engineering roles, particularly in the installation, migration, and restoration of Microsoft servers, network support, Active Directory, cloud infrastructure, and security protocols.

Key Responsibilities:

  • Deliver exceptional customer service by resolving support incidents through a blend of in-office and remote work.
  • Engage in team-building activities, share knowledge and experiences, and contribute to process enhancement initiatives.
  • Identify and recommend improvements while collaborating with clients.
  • Propose technical solutions tailored to meet client business requirements.
  • Manage new installations, migrations, troubleshooting, and various projects.
  • Act as a liaison between clients and third-party vendors.
  • Maintain and update both internal and client documentation, ensuring comprehensive records of client environments.
  • Participate in after-hours projects, troubleshooting, and be available for on-call support.
  • Stay informed about emerging technologies and industry trends.

Required Skills:

  • Bachelor's degree or equivalent professional experience.
  • A minimum of 7 years in an IT engineering or consulting capacity.
  • At least 2 years of interactive customer support/service experience in a professional services setting.
  • A collaborative team player who embodies the core values of the organization.
  • Outstanding written and verbal communication skills.
  • A strong commitment to customer service.
  • Reliable transportation is necessary.
  • Permanent work authorization in the United States.
  • Strong work ethic and self-motivated, capable of managing multiple priorities.
  • Excellent time management abilities.

Technical Expertise:

  • Advanced proficiency in various aspects of the Microsoft O365 platform, including setup, configuration, and troubleshooting, with a focus on SharePoint.
  • Extensive experience with Microsoft server and workstation technologies.
  • Experience with AWS, Azure, or other cloud infrastructures.
  • Advanced knowledge of server virtualization technologies.
  • Familiarity with security technologies or multi-factor authentication.
  • Proven track record of delivering excellent customer service.
  • Strong analytical and troubleshooting capabilities.
  • Solid understanding of networking, including firewalls, switching, and wireless technologies.
  • Experience with storage technologies.
  • Ability to recognize opportunities for improvement for clients.
  • Certifications in relevant technologies such as Microsoft, Cisco/Meraki, VMware, or Okta are advantageous.

For further details, please refer to the company’s website.