Branch Service Manager

1 day ago


San Antonio, Texas, United States Zions Bancorporation Full time
Job Title: Branch Service Manager

At Zions Bancorporation, we are committed to delivering exceptional customer experiences and driving business growth. We are seeking a seasoned Branch Service Manager to lead our Alamo Heights Banking Center in San Antonio.

Key Responsibilities:
  • Manage the branch's service, operations, and sales functions to achieve strategic goals.
  • Lead a team of employees, providing coaching, training, and development opportunities.
  • Develop and implement sales and service strategies to drive business growth and customer satisfaction.
  • Resolve complex client complaints and concerns, ensuring exceptional customer service.
  • Oversee compliance with safety and security protocols, as well as adherence to bank policies and procedures.
  • Monitor and analyze sales and service performance, making recommendations for improvement.
Requirements:
  • 4+ years of experience in retail banking, sales, or customer service.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and problem-solving skills, with the ability to work effectively with clients and employees.
  • Proficient knowledge of banking products and services, as well as sales and service strategies.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences.
Benefits:
  • Competitive compensation and benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match, as well as profit sharing and tuition reimbursement.
  • Opportunities for career growth and development, with a focus on leadership and management skills.
  • Recognition and rewards for outstanding performance and contributions to the team.

Zions Bancorporation is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.


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