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Branch Manager

2 months ago

San Antonio, Texas, United States AHF LLC Full time
Job Title: Branch Manager

We are seeking a highly skilled and experienced Branch Manager to join our team at AHF Products. As a Branch Manager, you will be responsible for leading and directing all aspects of daily operations within the branch, with a focus on exceptional customer service, operational efficiency, and cost control.

Key Responsibilities:
  • Collaborate with team members to create and implement Standard Operating Procedures (SOPs) in all functional operations systems and processes.
  • Lead and direct all facets of operation for each branch, including team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
  • Manage Profit and Loss (P&L) with emphasis on SG&A cost containment and delivery of stated goals of financial ratio benchmarks.
  • Provide training, coaching, development, and motivation to internal team members.
  • Create a culture of accountability and encouragement.
  • Develop annual budget/forecast, financial objectives, and business plans.
  • Learn and assimilate LEAN and 5-S principles through all operational processes.
  • Ensure compliance and continuity to all processes, procedures, facility, and equipment maintenance, and inventory control.
  • Establish and adhere to best practices and associated metrics.
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
  • Talent Management & Human Resource functions, including talent and performance assessment, recruitment, hiring practices, talent development, and disciplinary action.
  • Establish quarterly schedule/cadence of branch meetings.
  • Monitor regulatory compliance, quality control standards, and ensure safety.
  • Perform other duties as assigned based on branch and location.
Requirements:
  • Bachelor's degree preferred.
  • Minimum 5 years of experience in retail management or operations management.
  • Strong attention to detail and organizational skills.
  • Strategic and tactical thinking abilities.
  • Excellent oral and written communication and good time management skills.
  • Positive attitude and engagement with customers and internal employees.
  • Adherence to all company policies and procedures.
  • Ability to operate independently and take initiatives.
  • Strong working knowledge of MS Word and MS Excel.
  • Application of common sense, logic, and reasoning.
  • Maintain professional appearance and behavior at all times.
  • Excellent organizational skills with attention to detail.
  • Strong problem-solving skills.
  • Positive attitude and strong work ethic.
  • Good interpersonal skills in dealing with employees and customers.
  • Must be able to work overtime as necessary.
  • You are able to effectively lead and motivate others through coaching, mentoring, etc.
  • Must pass mandatory pre-employment drug test, physical, and criminal background check.
Physical Demands:
  • Frequently, you will be expected to stand and sit for long periods of time.
  • Occasionally, you will be expected to lift up to 50-75 pounds.
  • Frequently, bending, crouching, pushing, and pulling will be required.
  • Frequently, vision must be sufficient to see tools and equipment clearly.
Mental Demands:
  • Think analytically.
  • Make decisions.
  • Develop options and implement solutions.
  • Work with a team.
  • Maintain regular and punctual attendance (consistent with ADA and/or FMLA).
  • Attention to detail.
  • Communicate effectively.
  • Multitask in a fast-paced environment.
  • Work with a Sense of Urgency.

AHF Products is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service.