Front Desk Representative

3 weeks ago


Chicago, Illinois, United States Ocular Partners Full time
Job Summary

Ocular Partners is a dynamic and progressive physician group specializing in comprehensive eye care services. We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team.

Key Responsibilities
  • Patient Service: Provide exceptional patient service, both in person and over the phone, to ensure a positive experience for our patients.
  • Intake and Verification: Interview patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.
  • Clerical and Administrative Duties: Perform a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.
  • Communication: Answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
  • Appointment Scheduling: Schedule appointments and coordinate with Surgical Staff to ensure optimal patient experience.
Requirements
  • Education: High School Diploma or Equivalent Certificate
  • Experience: Minimum 2 years of experience in a medical office/health care setting and minimum 2 years of health care insurance experience
  • Skills: Bilingual in Spanish required, strong computer knowledge and skills with a minimum typing speed of 30 WPM, and outstanding interpersonal skills
Benefits
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package


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