Healthcare Onboarding Specialist

6 days ago


Columbia, Maryland, United States Option Care Enterprises, Inc. Full time

Job Summary:

The Patient Registration Specialist plays a vital role in ensuring a seamless transition of new patients to Option Care Enterprises, Inc. services. As a key member of our team, you will be responsible for delivering an exceptional onboarding experience that meets the needs of our patients and referral partners.

Key Responsibilities:

  • Facilitate the registration process for new patients, ensuring accurate and timely completion of necessary documentation.
  • Collaborate with healthcare providers and referral sources to gather necessary information and coordinate patient care.
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues in a timely and professional manner.
  • Work closely with the clinical team to ensure accurate and up-to-date patient information is maintained in our systems.
  • Participate in ongoing quality improvement initiatives to enhance the patient experience and improve operational efficiency.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1-2 years of experience in patient registration, healthcare administration, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, providers, and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to navigate complex healthcare systems and resolve issues efficiently.
  • Proficiency in electronic medical records (EMRs) and other healthcare software applications.

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