Operations Director

1 week ago


Glen Allen, Virginia, United States Massage Envy Franchising, LLC Full time
Leadership Opportunity at Massage Envy Franchising, LLC

We are seeking a seasoned professional to lead our operations team and drive business growth at Massage Envy Franchising, LLC.

About the Role
  • Oversee a team of professionals and manage day-to-day operations to achieve success in their careers and personal goals.
  • Develop and implement strategic plans to drive performance and growth in each functional area of the business.
  • Monitor staffing levels and ensure all positions are staffed appropriately to meet business needs.
  • Coach and develop underperforming team members to improve sales and service expectations.
  • Ensure compliance with regulatory requirements regarding licensure, training, and documentation.
  • Participate in regular conference calls to stay informed and aligned with company goals.
  • Train team members on business acumen, metrics, and customer service skills to promote professional development.
  • Facilitate customer service issues and identify opportunities for improvement.
  • Promote and implement new products, services, and initiatives to drive business growth.
  • Manage payroll entry and inventory management to ensure accuracy and profitability.
  • Host regular performance coaching sessions to address concerns and celebrate successes.
Requirements
  • Strong analytical, leadership, and communication skills.
  • Comprehensive understanding of financial statements.
  • Proficiency in Microsoft Office software.
  • Strong communication and people skills.
Benefits
  • Competitive compensation package including base salary, commissions, and bonus opportunities.
  • Excellent medical plans.
  • Dental and vision insurance.
  • Paid time off.
  • Comprehensive 401k package.
  • Discount on company products.
  • Employee referral bonuses.
  • Free wellness services.


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