Senior Director of Service and Logistics

7 days ago


Glen Allen, Virginia, United States Cobb Technologies Full time
About the Role

Cobb Technologies is seeking a highly experienced and skilled Executive Vice President of Service and Operations to join our team. As a key member of our Executive Leadership team, you will be responsible for overseeing the lead positions in warehouse operations, inventory control, technical training, and service operations.

Key Responsibilities
  • Inventory Management
    • Develop and implement inventory strategies to optimize inventory levels and reduce costs.
    • Oversee cycle counts and reconciliation of inventory, creating discrepancy reports and implementing improvements.
    • Create a vision for world-class inventory movement and control, including automated processes and digital transformation opportunities.
    • Achieve monthly and quarterly inventory accuracy targets and identify areas for improvement.
  • Service Operations
    • Manage the overall efforts of the service department, focusing on profitability, growth, and staff utilization.
    • Responsible for service department profitability, growth, and staff utilization, maintaining 100% staffing through a comprehensive recruiting and hiring plan.
    • Oversee the development and implementation of the company's technical training program.
    • Establish service pricing benchmarks and oversee service renewal pricing.
    • Optimize the company's ability to meet or surpass CDA service benchmarks and BEI metrics, while consistently improving customer service.
  • Leadership and Development
    • Conduct weekly team meetings and mandate individual monthly plan and reviews for all direct reports.
    • Act with urgency to meet and resolve problems, participating in self-developmental activities to ensure continued personal development.
    • Build strong relationships with all vendors and stakeholders.
Requirements
  • Progressive service and operational leadership experience in the industry.
  • Experience leading, inspiring, and developing high-performing leadership teams.
  • Demonstrated ability to ensure profitability and control costs.
  • Ability to make critical decisions under pressure.
  • Excellent communication and organizational skills, with drive, energy, and passion for the development of people and business.
  • Proficiency with MS Office and the ability to quickly learn new systems.
  • Ability to travel up to 50% or more, based on business demand.
About Cobb Technologies

Cobb Technologies is a private technology corporation with a thriving, collaborative culture. We focus on energizing and inspiring our team to be the best they can be. Our company values include a commitment to employee training and professional development, promoting community involvement and volunteer opportunities.



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