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Director of Service Delivery

3 months ago

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Job DescriptionJob Description

Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their business With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.

The Director of Service Delivery is responsible for all aspects of the delivery of SSVA’s core offerings and is accountable for the execution of projects. The DSD will develop and manage SSVA’s budgets for both the End User Support and Professional Services departments for all locations. All personnel within these groups will report up to this position.

The DSD will take an active role in monitoring SSVA’s client satisfaction and will work with all members of the SSVA team to continually improve SSVA’s service to its clients. As a full member of SSVA’s Leadership Team the DSD will build, monitor, measure and improve the Managed and Hosted Services offerings and processes. Further, the DSD will oversee our Security offerings and operations. The DSD will work with all teams to coordinate the logistical, administrative, and contractual requirements of new products and services developed by his team. The DSD will also assist in building and maintaining strong relationships with SSVA’s strategic business and technology partners.

This position requires collaboration and goal alignment with the management team as well as team members within all SSVA business units and departments.

This position is based in Strategic Solutions’ Henrico, VA location with regular travel to other locations.

Requirements

  • Education: A four-year degree, preferably in computer related fields or equivalent experience. Industry certifications are required.
  • Experience: Significant industry experience and proven success in a direct management role with responsibility for an infrastructure budget and personnel. Working knowledge of industry standards.
  • Vision: Correctable vision.
  • Hearing: Full hearing capability including the dissemination of tones.
  • An ability to lift up to 40 lbs. An ability to stand and/or sit for up to 14 hours/day.
  • An ability to work in a professional office environment
  • Keen attention to detail and follow-up skills.
  • Must have the ability to think logically.
  • Be willing to mentor other team members.
  • Must possess a valid driver’s license and a vehicle for transportation to and from SSVA offices and client locations as required. Although this position is primarily based in Henrico, VA, regular travel to other locations will be required.
  • Work time may include some evenings and weekends as well as overnight travel.
  • Must be driven and well-organized.
  • Ability to fly on commercial airlines when necessary.
  • Dress: Follow company policy (see policy manual).
  • Understand and practice SSVA’s core values at all times.

Authority

  • The DSD’s financial authority is as budgeted.
  • The DSD has the authority to assign tasks to staff members (direct reports), schedule staff and to authorize staff overtime and time off.
  • The DSD has the full authority to deploy resources as required for successful and timely completion of projects within budget and authorized by management.
  • Has full authority to hire and terminate staff.

Salary, Benefits & Culture

Salary: Starting at $85,000 a year, depending on experience

Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions, Pet Insurance & paid time off program

SSVA Core Values:

  • We listen for the purpose of true understanding
  • We strongly believe (and expect) that everyone is a leader
  • We are highly engaged in our culture & the mission of our clients

At Strategic, we are passionate about the fact that our clients are our neighbors and if they succeed, we succeed. We are committed to helping causes that are near and dear to the hearts of our employees, clients, neighbors, and the communities of Virginia & North Carolina.