Service Leader

4 days ago


Charlottesville, Virginia, United States Chipotle Full time
Job Description

Job Summary

The Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining high standards of food quality, safety, and service. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Food Quality and Safety
    • Ensure that all food is prepared and served to the highest standards of quality and safety.
    • Monitor and maintain accurate records of food temperatures, handling, and storage.
    • Identify and address any food quality or safety issues promptly and effectively.
  • Customer Service
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
    • Ensure that all customers receive a positive and memorable experience.
  • Team Leadership
    • Lead and motivate the restaurant team to achieve high standards of performance and customer satisfaction.
    • Develop and implement effective training programs to ensure that all team members have the skills and knowledge required to deliver exceptional customer service.
  • Operations and Administration
    • Assist with the management of restaurant operations, including scheduling, inventory, and cash handling.
    • Maintain accurate records and reports, as required.

Requirements

  • Experience
    • At least 1 year of experience in a restaurant or food service environment.
  • Skills
    • Strong leadership and communication skills.
    • Ability to work effectively in a fast-paced environment.
    • Knowledge of food safety and quality standards.
    • Ability to lift up to 50 pounds and stand for long periods.
  • Education
    • High school diploma or equivalent required.

What We Offer

Chipotle Mexican Grill is a dynamic and growing company that offers a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.



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