Housekeeping Team Leader

2 weeks ago


Charlottesville, Virginia, United States The Boar's Head Resort Full time
Position Overview

We are in search of a Housekeeping Team Leader who will collaborate with management to oversee the daily functions of the Housekeeping Division.

This role requires a proactive leader who is team-oriented and ready to work closely with both staff and department leaders.

Key responsibilities include ensuring effective communication of information to both staff and guests, as well as promptly addressing any guest concerns.

The ideal candidate will provide guidance and leadership to enhance revenue opportunities and elevate guest satisfaction in alignment with the standards established by the resort.

Essential skills include the ability to multitask and prioritize departmental responsibilities to meet operational deadlines. All interactions with guests and team members should be approached with attentiveness, friendliness, courtesy, and a strong service mindset.

Daily inspections of rooms assigned to Room Attendants are required to guarantee that quality standards and productivity benchmarks are consistently achieved.

Additionally, it is crucial to maintain accurate records of daily assignments, ensuring they are completed, signed off, and submitted to the housekeeping office each day.

Monitoring the cleanliness and organization of the resort, workspaces, and equipment for the housekeeping team is also a key responsibility.

The role may require availability during nights, weekends, and holidays.


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