Service Repair Specialist

2 weeks ago

Vergennes, Vermont, United States Patten Cat Full time
Working Hours/Days

Monday to Friday, 6:30 AM - 3:00 PM

Overview

As a Service Repair Specialist, you will be responsible for executing service repairs and conducting preventive maintenance while upholding Patten Cat's esteemed reputation.

Key Responsibilities

- Accurately complete all service documentation, inspection checklists, and timecards in accordance with departmental protocols.
- Ensure all paperwork is finalized before proceeding to the next assignment; communicate any additional time required to the dispatcher.
- Utilize SIS, ET, parts, and service manuals effectively.
- Segment tasks appropriately and order necessary parts in a timely manner.
- Return surplus parts immediately after job completion, finalize all warranty documentation, and submit follow-up forms promptly.
- Maintain clear communication regarding job status with customers and office staff.
- Operate efficiently whether at customer sites, in the workshop, or while traveling.
- Conduct thorough troubleshooting related to electrical, hydraulic, and powertrain systems using prescribed tools and guidelines.
- Maintain company-provided tools and equipment, including the service vehicle.
- Occasionally coordinate special parts arrangements to minimize equipment downtime.
- Perform mechanical tasks relevant to departmental operations.
- Stay updated with industry standards and practices.
- Ensure a high level of customer satisfaction through a strong work ethic, professional appearance, and effective communication skills. Take full ownership of assigned tasks.
- Adhere to safe working practices.

Performance Standards

Redos or excessive labor should not exceed 5% of total labor hours worked, and there should be no instances of damage to customer or company equipment due to technician negligence.

Qualifications

Education/Experience:
- High School Diploma or equivalent required, with a minimum of three years of experience in Heavy Equipment.

Skills/Abilities:
- Demonstrated ability to perform high-quality repairs efficiently while maintaining a clean work environment in the field.
- Capability to work independently and utilize resources for information when documentation is unavailable.
- Strong decision-making skills and ability to follow directions effectively.
- Excellent communication skills, representing Patten Cat's professional image to customers and colleagues.
- Good organizational skills and proficiency in writing technical reports.
- Intermediate keyboarding skills with a basic understanding of Office software, preferably MS Word.

Physical Requirements/Working Conditions

This role involves working in both field and shop environments, as well as at customer job sites. The position may require continuous lifting, bending, and carrying of items up to 75 lbs. Appropriate safety equipment (e.g., steel-toed boots, hard hats, safety glasses, hearing protection, cut-resistant gloves) must be worn as necessary. The noise level in the work environment is typically moderate to high. Flexibility to work varying schedules and travel between locations is essential.

Why Work for Patten Cat?

At Patten Cat, our equipment is just the beginning. Our employees are the cornerstone of our success, and we value their contributions. As a family-owned business, we have cultivated a collaborative culture that prioritizes our team members. With numerous locations and a long-tenured workforce, we offer a supportive environment for professional growth. Join us for competitive compensation, comprehensive benefits, and a remarkable team atmosphere.

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