Housekeeping Operations Manager

6 days ago


Newport Beach, California, United States Balboa Bay Resort & Club Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Balboa Bay Resort & Club. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities
  • Team Leadership: Supervise and train housekeeping staff to ensure they meet and exceed guest expectations.
  • Quality Control: Conduct regular room inspections to ensure high standards of cleanliness and quality.
  • Scheduling and Coordination: Develop and implement effective scheduling and coordination systems to ensure efficient use of resources.
  • Guest Relations: Respond to guest complaints and concerns in a professional and courteous manner.
  • Safety and Security: Ensure that all safety and security protocols are followed and report any incidents or concerns to management.
Requirements
  • Experience: 1-2 years of increasingly responsible housekeeping experience in a hotel environment, with prior supervisory experience desired.
  • Leadership Skills: Ability to lead and motivate a team to achieve high standards of quality and service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Attention to Detail: Strong attention to detail and ability to handle multiple tasks and priorities.
  • Language Skills: Ability to speak, read, write, and understand English, with bilingual Spanish a plus.


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