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Home Services Coordinator

2 months ago

Omaha, Nebraska, United States Upscale Home Services Full time
Job Opportunity

Upscale Home Services is seeking a skilled Home Services Coordinator to join our team. As a key member of our team, you will be responsible for scheduling and dispatching service appointments to our field technicians, ensuring seamless customer experiences.

Key Responsibilities:

  • Schedule and dispatch service appointments to field technicians
  • Follow up and close out sales estimates
  • Monitor and track supplies, inventories
  • Resolve customer disputes/questions regarding services delivered
  • Collaborate with Field Services and Managers to optimize organizational efficiency

Requirements:

  • Exceptional written and verbal communications, attention to detail
  • Experience scheduling home services appointments and dispatching to multiple crews
  • Ability to navigate various software applications and smart phone apps
  • Outstanding customer service background and phone communication skills
  • Ability to adapt to a dynamic scheduling environment and work within the constraints of available resources
  • Comfortable coordinating and communicating with high-end residential customers, as well as busy commercial contacts/leads

About Us:

Upscale Home Services is a reputable local small business, specializing in Professional Window Cleaning and Holiday Lighting Displays. We pride ourselves on delivering exceptional customer experiences and are seeking a dedicated individual to help us continue our growth trajectory.