Event Coordinator

3 weeks ago


Omaha, Nebraska, United States Marriott Full time

Event Coordinator Job Summary

We are seeking an Event Coordinator to join our team at Marriott. The Event Coordinator will be responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events.

This position primarily handles less complex property events. The Event Coordinator will work with their supervisor to ensure seamless turnover from sales to service and back to sales. They will recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Key Responsibilities

  • Supporting Event Operations: Greets customers during the event phase and hands off to Event Operations for the execution of details.
  • Acts as the liaison between field sales and customers throughout the event process (pre-event, event, and post-event).
  • Ensures hourly associates understand expectations and parameters for event activities.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.

Providing and Ensuring Exceptional Customer Service

  • Encourages associates to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to customers and property operations under the guidance of their supervisor.
  • Makes presence known to customers at all times during this process.
  • Follows up with customers post-event.
  • Responds to and handles guest problems and complaints.

Requirements

  • High school diploma or GED; minimal experience in the event management or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Benefits

  • Hourly pay range: $24.04 to $29.81.
  • Bonus program.
  • Comprehensive health care benefits.
  • 401(k) plan with up to 5% company match.
  • Employee stock purchase plan at 15% discount.
  • Accrued paid time off (including sick leave where applicable).
  • Life insurance.
  • Group disability insurance.
  • Travel discounts.
  • Adoption assistance.
  • Paid parental leave.
  • Health savings account (except for positions based out of or performed in Hawaii).
  • Flexible spending accounts.
  • Tuition assistance.
  • Pre-tax commuter benefits.
  • Other life and work wellness benefits.

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