Home Services Coordinator

4 weeks ago


Omaha, Nebraska, United States Upscale Home Services Full time
Job Overview

Upscale Home Services is seeking a highly skilled Home Services Coordinator to join our team. As a key member of our scheduling and dispatch team, you will be responsible for coordinating and dispatching service appointments to our field technicians and teams.

Key Responsibilities:

  • Answer phones and execute proactive calling campaigns to existing customers
  • Schedule and dispatch service appointments to field technicians/teams
  • Follow up and close out sales estimates
  • Monitor and follow up on outstanding Accounts Receivables
  • Monitor and track supplies, inventories
  • Resolve customer disputes/questions regarding services delivered
  • Keep work areas tidy and organized
  • Collaborate with Field Services and Managers to optimize organizational efficiency

Requirements:

  • Exceptional written and verbal communications, attention to detail
  • Experience scheduling home services appointments and dispatching to multiple crews
  • Ability to navigate various software applications and smart phone apps
  • Outstanding customer service background and phone communication skills
  • Ability to work independently in support of the larger team
  • Ability to adapt to a dynamic scheduling environment and work within the constraints of available resources
  • Comfortable coordinating and communicating with high-end residential customers, as well as busy commercial contacts/leads
  • Ability to problem-solve situations in both real-time and long-term time frames
  • General filing and record keeping


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