Training and Development Manager

7 days ago

Rolling Meadows, Illinois, United States JSN Networks Full time
Job Summary

The Network Trainer is a key member of the JSN Networks team, responsible for executing all training and development programs throughout the network. This includes the development and facilitation of systems and processes for Dunkin' Donuts and/or Dunkin' Donuts/Baskin-Robbins combo restaurants, as well as new product roll-outs, food safety, and other programs specific to the Franchisee network.

The successful candidate will maintain communication with Franchisees and their Leadership Teams to ensure that Managers and Crew are executing standards and procedures in the restaurants. They will also partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.

Key ResponsibilitiesTeam Environment
  • Execute training activities within the network
  • Conduct New Hire Orientation for restaurant employees
  • Schedule and facilitate classroom-based learning for the network
  • Partner with Franchisee Leadership Team on succession planning
Operational Excellence
  • Create and maintain a people-first culture in the restaurant
  • Monitor, follow up, and report training progress
  • Conduct on-the-job training and retraining
  • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes, and systems are executed
  • Prepare, complete, and follow up on action plans for implementing production, productivity, quality, and guest service standards and identify systems to drive performance
  • Conduct restaurant assessments
Profitability
  • Identify and support systems to control costs
  • Ensure tools and systems are in place to roll out new products, systems, and processes
  • Support sales goals by tracking results, identifying gaps, and recommending solutions
Requirements
  • Associate's degree in a related field or equivalent in education and experience
  • Fluent in English
  • Microsoft Office proficiency
  • Facilitation and presentation skills
  • Written and verbal communication skills
CompetenciesGuest Focus
  • Understand and exceed guest expectations, needs, and requirements
  • Develop and maintain guest relationships
  • Display a sense of urgency with guests
  • Seek ways to improve guest satisfaction; ask questions, commit to follow-through
  • Resolve guest concerns by following Brand-recommended guest recovery process
Passion for Results
  • Set and maintain high standards for self and others, act as a role model
  • Consistently meet or exceed goals
  • Contribute to the overall team performance; understand how his/her role relates to others
  • Set, prioritize, and maintain focus on important activities
  • Read and interpret reports to establish goals and deliver results
  • Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results
Problem Solving and Decision Making
  • Identify and resolve issues and problems
  • Use information at hand to make decisions and solve problems; include others when necessary
  • Identify root cause of a problem and implement a solution to prevent it from recurring
  • Empower others to make decisions and resolve issues
Interpersonal Relationships & Influence
  • Develop and maintain relationships with team
  • Operate with integrity; demonstrate honesty, treat others with respect, keep commitments
  • Encourage collaboration and teamwork
  • Lead others; negotiate and take effective action
Building Effective Teams
  • Identify and communicate team goals
  • Monitor progress, measure results, and hold others accountable
  • Create strong morale and engagement within the team
  • Acknowledge responsibilities for personal and team commitments
  • Recognize and reward employee strengths, accomplishments, and development
  • Listen to others, seek mutual understanding, and welcome sharing of information, ideas, and resources

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