Reservations Agent
3 weeks ago
The Edgewater is a historic hotel located in the heart of downtown Madison, Wisconsin. We offer 202 rooms and a range of luxury hotel services and amenities, including a spa and three on-site restaurants. Our team is committed to providing exceptional customer service and creating memorable experiences for our guests.
Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be responsible for providing quality service to our guests, handling reservations and travel arrangements, and employing your hospitality skills to ensure a seamless experience for our guests.
Key Responsibilities- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner
- Handle reservations and travel arrangements, including booking rooms, scheduling spa appointments, and making dining reservations
- Employ your hospitality skills to create a welcoming and memorable experience for our guests
- Work collaboratively with other team members to ensure seamless service and high guest satisfaction
- Stay up-to-date on hotel services and amenities, as well as local events and attractions
- High school diploma or equivalent required
- Previous guest service experience preferred, with experience in a hospitality role a plus
- Ability to display a high level of integrity and professionalism at all times
- Ability to multi-task, prioritize responsibilities, and handle special projects as needed
- Positive attitude and genuine interest in ensuring our customers have memorable experiences
- Collaborative team player with excellent communication skills
- Flexible scheduling, including days, nights, and weekends
- Comprehensive benefit package, including medical, dental, and vision coverage, as well as paid time off and 401(k) contribution matching
- Discounts to our on-site restaurants and spa services
- Discounted parking and transportation options
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
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