![Residence Inn Madison Heights](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
3 months ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Residence Inn Madison Heights
32650 Stephenson Hwy Madison Heights, MI 48071Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
2 months ago
Madison, United States Group Management Services Full timeFront Desk Agent Madison, OH Holiday Inn Express is currently seeking part-time Front Desk Agent to service their Madison, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests. OPEN INTERVIEWS: Monday - Friday 10 AM-4PM for immediate interviews! Our Front Desk Agent will: Greet, check-in, and...
-
Front Desk Agent
3 months ago
Madison, United States Edgewater Full time**Who We Are** The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We are located in the heart of downtown Madison, next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square and downtown. We offer 202 rooms and the...
-
Front Desk Agent
3 months ago
Madison, United States Marcus Hotels Full time** Front Desk Agent** **** The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent! This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay. ESSENTIAL FUNCTIONS: * Check guests in and out of...
-
Front Desk Agent
3 months ago
Madison, United States Marcus Corporation Full timeJob Description Front Desk Agent - ( 220000NI ) **Description** The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent! This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay. ESSENTIAL...
-
Front Desk Agent
2 weeks ago
Maryland Heights, United States Midas Hospitality Full timeJob DescriptionJob DescriptionFront Desk Agent - Staybridge Suites: Maryland Heights, MOMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking...
-
Front Desk Agent
5 days ago
Madison, United States THE MADISON CONCOURSE HOTEL Full timeOur Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is required. The ideal candidate will have full time evening availability (3pm-11pm) with a flexible schedule,...
-
Front Desk Agent
3 weeks ago
Berkeley Heights, New Jersey, United States Davidson Hospitality Group Full timeProperty DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...
-
Front Desk Agent
3 weeks ago
Berkeley Heights, United States Davidson Hospitality Group Full timeProperty DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...
-
Front Desk Agent
3 months ago
Needham Heights, United States StepStone Hospitality Full timeJob Type Full-time Description We are currently seeking a full-time Front Desk Agent for our property. Benefits include immediate Marriott Hotel discounts, free parking and free meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel. Duties and Responsibilities: •Register and assign...
-
Front Desk Agent
3 months ago
Needham Heights, United States StepStone Hospitality Inc. Full timeJob DescriptionJob DescriptionDescription:We are currently seeking a full-time Front Desk Agent for our property.Benefits include immediate Marriott Hotel discounts, free parking and free meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.Duties and Responsibilities: · Register and...
-
Front Desk Associate
3 weeks ago
Madison, United States La Quinta Inn and suites Full timeJob DescriptionJob DescriptionJob descriptionA Hotel Front Desk Agent serves as our guests first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.ResponsibilitiesPerform all check-in and...
-
Front Desk Associate
3 weeks ago
Madison, United States La Quinta Inn and suites Full time $15Job DescriptionJob DescriptionJob descriptionA Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.ResponsibilitiesPerform all check-in and...
-
Front Desk Agent
2 months ago
Maryland Heights, United States StepStone Hospitality Inc. Full timeJob DescriptionJob DescriptionDescription:Front Desk AgentMaryland Heights, MODescriptionRegister and assign rooms to guests.Issue room key and escort instructions to Guest Service Agent or directly to guest.Sort, and track incoming mail and messages.Transmit and receive messages using all communication avenues.Answer inquiries pertaining to hotel services,...
-
Front Desk Agent
2 months ago
Maryland Heights, United States StepStone Hospitality Full timeJob Type Full-time Description Front Desk Agent Maryland Heights, MO Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services,...
-
Front Desk Associate
4 days ago
Madison, Wisconsin, United States Hilton Madison Monona Terrace Full timeFront Desk Agent PositionWe are seeking a highly skilled and friendly individual to join our Front Desk team at Hilton Madison Monona Terrace. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Check guests in and out of rooms efficiently and...
-
Front Desk Agent
2 months ago
Maryland Heights, United States Midas Hospitality Full timeFront Desk Agent - Staybridge Suites: Maryland Heights, MO Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and # Agent, Front Desk, Bridge, Suite, Hospitality, Reservations
-
Hotel Front Desk Agent
5 months ago
Rowland Heights, United States Best Western PLUS Executive Inn (05476) Full timeJob DescriptionJob DescriptionWe are seeking for positive and professional individuals who can deliver excellent customer services; Front Desk agent will have some previous hotel experience and enjoy working in a fast-paced environment. .Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests,...
-
Front Desk Agent(Part-time)
4 months ago
Madison, United States Best Western Inntowner Full timeJob DescriptionJob DescriptionFront Desk Agents must excel at guest communication, multitasking, customer service, and organization. These team members are responsible for checking guests in and out of the hotel, taking payment for rooms, answering phones, serving as a reliable source of information about the hotel and the Madison area (especially the campus...
-
Front Desk Supervisor
1 month ago
Airway Heights, United States Northern Quest Full timeHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order:...
-
Front Desk Agent
3 days ago
Madison, United States Clarion Madison at Alliant Energy Center Full timeWe are seeking a qualified physical 2nd Shift Front Desk Agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills, weekends are required. DRIVERS LICENSE REQUIRED FOR THIS POSITION (CLEAN RECORD, NO FELONIES FOR PAST 7 YEARS) JOB REQUIRES DRIVING HOTEL VAN FOR GUEST. TIPS...