Night Auditor Position

2 days ago

Madison, Wisconsin, United States Aimbridge Hospitality Full time
Job Summary

The target compensation for this role is $17 per hour, based on skills and experience.

The Residence Inn Madison is seeking a new team member to join our team as an Overnight Front Desk Agent, also known as a Night Auditor. This role is responsible for the preparation and disposition of all Night Audit work.

Key Responsibilities:
  • Registering guests and making reservations
  • Preparing daily reports and balancing transactions
  • Conducting security walks and maintaining the front desk operation during the overnight shift (typically 11pm-7am)
Qualifications:
  • At least 1 year of progressive experience in a hotel or related field required
  • High School diploma or equivalent required
  • College coursework in a related field is helpful
  • Previous supervisory responsibility is preferred
  • Must be able to work independently and with minimal supervision
  • Knowledge of Accounting Principles is required
  • Must be able to problem-solve and troubleshoot to resolve guest issues and respond to emergency situations
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Must be able to work in a self-managed environment
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must maintain composure and objectivity under pressure
Responsibilities:
  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
  • Maintain a friendly and warm demeanor at all times
  • Initiate and complete the End of Day process
  • Run all reports as required for Food and Beverage audit
  • Complete the Night Audit checklist for computer procedures daily
  • Balance the day's work, including movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork, etc.
  • Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards
  • Maintain Front Office computer system operation according to Aimbridge Hospitality standards
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aimbridge Hospitality standards
  • Maintain proper record keeping, including log books, etc. according to Aimbridge Hospitality standards
  • Be familiar with all Aimbridge Hospitality's policies and house rules
  • Complete the initial direct bills daily and place on the Property Accountant's desk; attach all folio/banquet check back-up to the bills
  • Maintain radio contact with other associates during the entire shift
  • Have a working knowledge of security procedures
  • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer the master or house accounts as necessary
  • Distribute work, including revenue printouts, charge and paid folios, vouchers, and checks, etc. as directed by S.O.P.'s
  • Train any new Night Auditors as requested by management
  • Run morning reports according to Aimbridge Hospitality procedures
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
  • Handle items for Lost and Found according to the standard
  • Complete any reports as requested by management in a timely manner
  • Complete any miscellaneous duties as required, including resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary
  • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests
  • Attend meetings as required by management
  • Perform any other duties as requested by the Guest Services Manager or any other member of management

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