Front Desk Representative

2 weeks ago


Madison, Wisconsin, United States Edgewater Full time
Responsibilities

As a Front Desk Agent at Edgewater, you will serve as the primary point of contact for guests, providing exceptional customer service and ensuring a memorable experience.

Key responsibilities include:

  • Checking guests in and out, reviewing reservation information, and answering any questions they may have
  • Proactively using guest feedback to improve their experiences and accommodate their requests
  • Coordinating with other departments to ensure guest satisfaction and resolving any issues that may arise
  • Completing the AM checklist to ensure all incoming reservations are setup and guest requests are honored
Qualifications

To be successful in this role, you will need:

  • Availability to work shifts from 3pm-11pm, available each day of the week
  • Previous guest service experience, preferably in a hospitality role
  • The physical ability to carry out all job duties efficiently
  • A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences
  • A team-oriented attitude and a detail-focused mind
  • Excellent customer service skills with the desire to work in a team environment
  • A flexible schedule to accommodate our weekend and holiday availability
Working Conditions

This position operates in a professional office environment, using standard office equipment such as computers, phones, and photocopiers.

Physical Abilities

The physical demands of this role include:

  • Regularly required to talk or hear
  • Frequently required to stand, walk, use hands and fingers to handle or feel, and reach with hands and arms
  • Occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl
  • Frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds


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