Night Audit Guest Services

3 months ago

Madison, United States Bird Dog Equity Partners LLC Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Night Audit Guest Services Representative

Job Type: Variable or full-time, non-exempt

Supervisor: General Manager or Guest Services Manager

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:

The Bird Dogma
  1. We Put People First
  2. We Dependably Drive Results
  3. We Constantly Keep a Positive Attitude
  4. We Never Stop Improving, Ever
  5. We Relentlessly Solve Problems


Summary

Our Night Audit Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.

Night Audit GSR responsibilities include running reports, updateing systems and other audition fuctions. While not as many guests register during the twlight hours, Night Audit GSR's are also reposnsible for managing reservations and providing information about rooms, rates and amenities. If you have an attention to detail, customer service and are a night owl, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (contact details, exact dates of their stay etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Tending and folding laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Run reports and auditing systems to close out the day.
Experience, Skills, and Education
  • Work experience as a hotel Front Desk Agent, Receptionist, Nitght Audit, GSR or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality related field is an asset
  • Willingness to work over nights, weekends and holidays

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Night Audit Guest Services Representative may be asked to perform.

Position Requirements

Full-Time/Part-Time
Part-Time

Location
Best Western East Towne Suites

This position is currently accepting applications.

  • Night Audit Guest Services Associate

    3 days ago

    Madison, Wisconsin, United States Bird Dog Equity Partners LLC Full time

    Job Overview:Bird Dog Equity Partners LLC is seeking a skilled Night Audit Guest Services Representative to join our team. As a Night Audit GSR, you will serve as the first point of contact for our guests, managing all aspects of their accommodation.Responsibilities:- Perform check-in and check-out tasks with attention to detail- Manage online and phone...

  • Hotel Night Audit and Guest Services Manager

    3 days ago

    Madison, Wisconsin, United States Aimbridge Hospitality Full time

    Job Overview: The Night Auditor plays a vital role in maintaining the accuracy and integrity of our financial records while providing exceptional guest services during the overnight shift.Key Responsibilities:Perform night audit tasks, including preparing and finalizing reports, reconciling transactions, and ensuring compliance with company policies and...

  • Front Desk and Night Audit Team Lead

    3 days ago

    Madison, Wisconsin, United States Aimbridge Hospitality Full time

    Job Description: As a Night Auditor, you will play a critical role in ensuring the financial accuracy and integrity of our hotel operations while delivering exceptional guest services during the overnight shift.Responsibilities:Prepare and finalize Night Audit work, ensuring accurate daily transaction balancingAssist guests with check-ins, reservations, and...

  • Guest Service Representative

    2 months ago

    Madison, United States Clarion Madison at Alliant Energy Center Full time

    Join the award winning team at the Clarion Suites at the Alliant Energy Center! This event-focused hotel is just a short drive to numerous downtown Madison attractions, University of Wisconsin-Madison campus, and more! We are currently seeking a personable, motivated individual to fill the role of a Guest Service Representative/Front Desk Agent within our...

  • Guest Services Coordinator

    16 hours ago

    Madison, Wisconsin, United States Madison East DoubleTree by Hilton Full time

    Are you looking for a career that offers a sense of purpose and fulfillment? As a Hotel Front Desk Supervisor at Madison East DoubleTree by Hilton, you will have the opportunity to make a real difference in the lives of our guests and colleagues. You will be part of a dynamic team that is committed to delivering exceptional customer service and creating...

  • Hotel Guest Service Representative

    2 months ago

    Madison, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Moxy Madison Downtown, now hiring a Hotel Guest Service Representative! ** The starting wage for this position is $16.00 per hour but the final wage will be based on experience** EWe are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose...

  • Accounting Night Auditor

    3 days ago

    Madison, Wisconsin, United States Aimbridge Hospitality Full time

    As a Night Auditor with Aimbridge Hospitality, you will play a crucial role in ensuring the financial integrity of our hotel operations.We are seeking a highly skilled and detail-oriented individual to join our team as a Night Audit Professional. In this role, you will be responsible for reviewing daily transactions, reconciling accounts, and preparing...

  • Guest Service Professional

    2 months ago

    Madison, United States Jim 'N Nick's BBQ Full time

    Jim 'N Nick's BBQ - 8198 US 72 West Highway [Restaurant Associate / Greeter / Team Member] As a Guest Service Professional at Jim 'N Nick's BBQ, you'll: Welcome guests warmly and provide personalized service to enhance their dining experience; Address guest inquiries and resolve issues promptly and professionally; Assist with reservations and manage seating...

  • Guest Services Ambassador

    5 months ago

    Madison, United States University of Wisconsin Health Full time

    A Guest Services Ambassador to: Engage with patients and visitors as they enter the hospital with energy and enthusiasm. Complete health screening questions with patients and visitors or direct them to area-specific health screening workflows. Ensure Guest Service, Ambassador, Guest, Health, Retail, Healthcare

  • Guest Services Specialist

    5 months ago

    Madison, United States University of Wisconsin Health Full time

    A Guest Services Specialist to: Serve as the first point of contact for general information for patients, visitors, and staff to provide a remarkable patient and family experience. Warmly greet our patients, visitors, and staff to create a welcoming Guest Service, Specialist, Guest, Healthcare, Health

  • Guest Service Ambassador

    3 days ago

    Madison, Wisconsin, United States Schulte Full time

    About the RoleAs a Guest Service Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for handling front desk operations, managing guest relationships, and delivering personalized services that exceed expectations.

  • Guest Service Rep

    6 months ago

    Madison, United States Schulte Companies Full time

    Schulte Companies - 145 Graphics Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...

  • Guest Services Specialist

    1 month ago

    Madison, United States Catholic Charities Diocese of Madison Full time

    DescriptionThe heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The...

  • Guest Services Liaison

    3 days ago

    Madison, Wisconsin, United States THE MADISON CONCOURSE HOTEL Full time

    Job Summary:We are seeking a friendly and approachable Front Desk Agent to join our team at THE MADISON CONCOURSE HOTEL.In this role, you will be responsible for creating a warm and welcoming atmosphere for our guests, while also providing efficient and professional service.You will be responsible for checking-in and out guests, handling room assignments,...

  • Guest Services Specialist

    1 month ago

    Madison, United States Catholic Charities Diocese of Madison Full time

    DescriptionThe heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds. Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The...

  • Hotel Night Auditor

    3 months ago

    Madison, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Night Auditor! This job requires you to work overnight shifts. ** The starting wage for this position is $18.00 per hour but the final wage will be based on experience**All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is...

  • Guest Service Ambassador

    3 days ago

    Madison, Wisconsin, United States Schulte Full time

    Job OverviewWe are seeking a highly skilled Guest Service Ambassador to join our team at Collegiate Hotel Group. This role requires exceptional communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional guest service and resolve issues in a professional mannerAssist with...

  • Guest Service Team Member

    3 months ago

    Madison, United States Wingstop Full time

    Wingstop - 1234 Regent St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    3 months ago

    Madison, United States Wingstop Full time

    Wingstop - 127 Gallatin Pike N - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    3 weeks ago

    Madison, United States Wingstop Full time

    Wingstop - 708 S. Gammon Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...