Commercial Insurance Account Manager

3 hours ago


Nashville, Tennessee, United States Gpac Full time

Commercial Lines Customer Service Representative Role

This position involves managing policy updates, handling inquiries, resolving issues, and supporting our clients through every step of their insurance journey.

Key responsibilities include:

  • Providing superior service to existing clients by updating policies, offering quotes, processing payments, addressing inquiries, and supplying necessary documentation.
  • Assisting new clients or supporting a producer by understanding their needs, gathering data, researching policy options, presenting recommendations, finalizing and binding coverage, cancelling policies, and negotiating with carriers as required.
  • Scheduling and conducting appointments or supporting producers in reviewing current policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, and processing renewals.
  • Addressing and resolving product or service issues by clarifying customer concerns, identifying root causes, explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintaining accurate records of customer interactions and transactions in the agency management system, including details of inquiries, comments, and actions taken.
  • Collaborating with team members, providing mentorship, offering expertise, answering questions, and participating in both formal and informal meetings.

Requirements include:

  • At least two years of experience in commercial lines insurance account management.
  • Excellent customer service skills, professional phone manner, and strong written and verbal communication.
  • Skilled in using technology and computer systems, including agency management software, rating tools, and carrier websites.

We are an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are committed to delivering exceptional service to our clients and are looking for a skilled Commercial Lines Customer Service Representative to join our team.



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