General Manager

4 days ago


Pompton Lakes, New Jersey, United States PF Miami Developers LLC Full time
Job Description

Job Title: General Manager

Job Summary:

We are seeking a highly motivated and experienced General Manager to lead our fitness club operations. As a key member of our team, you will be responsible for ensuring an exceptional member experience while driving business growth and profitability.

Key Responsibilities:

  • Member Experience: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
  • Club Operations: Manage day-to-day club operations, including administration and processing of employee payroll, tracking club and employee statistics, and enforcing all PF policies and procedures.
  • Leadership: Provide leadership within a team to set and achieve club goals, recruit, onboard, and train high-performing employees, and delegate responsibilities to club staff.
  • Customer Service: Execute retail transactions with accuracy and drive sales goals, while maintaining strong customer service skills and problem resolution skills.
  • Team Management: Coach and counsel team members through disciplinary processes, up to termination, and ensure a positive, motivating work environment.

Requirements:

  • Experience: 1+ years of customer service experience and 2-3 years of experience supervising and leading a team.
  • Education: Associate or bachelor's degree preferred.
  • Skills: Strong customer service skills, strong problem resolution skills, strong verbal and written communication skills, basic computer proficiency (Microsoft Suite), ability to lift up to 50 pounds, ability to walk and stand for prolonged periods of time, and ability to continuously talk in person or on the phone during shift.

Benefits:

  • Competitive Pay: $48,500-$52,000 per year.
  • Benefits Package: On-demand pay, competitive pay plus bonus potential, medical, dental, and vision insurance, vacation/holiday/sick time pay, employee perks and discount program, free Black Card membership, and 401(K) plan.


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