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Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Stonebridge Companies. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate and efficient handling of room assignments, rates, and payment.
- Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary materials and equipment are available.
- Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services, amenities, and local attractions.
- Cash Handling: Process payments, handle cash, credit card transactions, and maintain accurate records.
- Team Collaboration: Work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
- Problem-Solving: Address guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
- Education: High school diploma or equivalent required; one year of college or technical school preferred.
- Experience: One year of front desk or customer service experience in a hotel or hospitality setting.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
The work environment is typically indoors, with minimal exposure to extreme temperatures or hazardous materials. The physical demands of this position include standing for long periods, walking, and lifting up to 15 pounds.
