Receptionist Coordinator

4 weeks ago

New York, New York, United States SPS-North America Full time
Job Overview

The Receptionist/Hospitality Associate plays a pivotal role in delivering exceptional service by managing the front office and supporting hospitality functions. This hybrid position involves greeting and assisting all visitors, answering inbound calls, and ensuring the seamless setup, stocking, and presentation of food and beverages for onsite meetings, events, and conferences.

This individual will maintain a professional image of the company and provide the highest level of service to both corporate employees and their visitors. In addition to reception duties, the role requires flexibility to assist in other service areas, such as mail/shipping operations, hospitality, and general office/facilities work, ensuring a top-tier customer experience across all aspects of the role.

Main Responsibilities
  • Reception/Concierge: Answer all calls and correspondences, greet visitors, log them into the system, and provide exceptional customer service for all incoming and outgoing visitors.
  • Hospitality: Perform hospitality work as needed, including stocking kitchens/service areas, ordering supplies, assisting with meeting setups, and ensuring the cleanliness and tidiness of professional workspaces.
  • Mail Service: Assist with mail services by sorting and distributing mail, receiving/tracking packages, and notifying employees of deliveries.
Key Competencies
  • Driven by client satisfaction and delivering 5-star customer service.
  • Strong integrity with solid business ethics.
  • Excellent verbal and written communication skills.
  • Professional attitude and appearance with expert-level customer service skills.
  • Good organizational skills with strong attention to detail.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Strong aptitude in managing time effectively and juggling multiple tasks.
  • Results-oriented and driven to meet goals.
  • Works well with both internal (SPS) and external (assigned client) teams.
  • Fast learner, adaptable, and flexible to handle change or adverse situations.
  • Good at following instructions and responding to immediate needs.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Proactive, seeks out additional work during downtime, and has a task-driven personality.
  • Comfortable working independently and capable of completing projects autonomously.
Requirements
  • High School Diploma (or equivalent) required.
  • 1-3 years of prior work experience, with a strong preference for experience in administrative, reception, or concierge roles.
  • Strong organizational and time management skills.
  • Analytical abilities and strong problem-solving aptitude.
  • Proficiency in Microsoft Office Suite and ability to learn new computer-based systems (PC/Mac systems, multi-phone line systems, multifunctional devices, copiers, scanners, etc.).
  • Superb written and verbal English communication skills.
  • Ability to multi-task and prioritize tasks and customer needs efficiently.
  • Must adhere to all company policies and maintain a professional appearance and attitude.
  • Ability to work the hours assigned by the manager.
Physical Demands
  • Fine and/or gross motor skills, including the ability to grasp, lift, and move packages on a standard wheeled cart with a load capacity of 40 lbs.
  • Ability to walk, bend, kneel, stand, or sit for extended periods of time.
  • Manual dexterity required for operating office machinery (phones, copy machines, binding equipment, etc.).
  • Ability to lift or move packages weighing 40 lbs. or greater frequently.
  • Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to utilize a computer monitor and keyboard.
Benefits
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

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