Clinic Operations Supervisor

1 week ago


Honolulu, Hawaii, United States Hawaiian Humane Society Full time
Job Overview

Position Title: Manager of the Spay/Neuter Clinic

FLSA Status: Exempt


SUMMARY OF ROLE

The Spay/Neuter Clinic Manager oversees the daily functions of the clinic, ensuring that all operations run smoothly and efficiently. This role is pivotal in achieving the clinic's objectives and involves supervising support personnel to maintain high standards of service delivery.


KEY RESPONSIBILITIES

  1. Staff Management:
  • Responsible for the recruitment, hiring, and oversight of clinic personnel.
  • Maintains comprehensive employee records.
  • Manages staff schedules and time-off requests.
  • Ensures accurate attendance tracking and provides ongoing performance evaluations.
  • Guarantees that all staff receive appropriate training and supervision.
  • Oversees clinic volunteers and ensures adequate staffing coverage.
  1. Operational Oversight:
  • Ensures adherence to clinic policies and procedures, updating them as necessary.
  • Implements proper protocols for animal handling, disease management, and patient care.
  • Maintains compliance with all regulatory standards and ensures the clinic is well-equipped.
  • Delivers exceptional customer service to the public, addressing any client concerns professionally.
  • Participates in staff meetings to discuss operational issues and share insights.
  1. Financial Management:
  • Develops and recommends the annual budget, managing resources accordingly.
  • Tracks clinic performance in relation to financial goals and prepares regular reports.
  • Promotes the clinic to expand its client base through community outreach and partnerships.
  • Collaborates with communication and development teams to create promotional materials.
  • Assists in securing funding through donor relations and sponsorships.
  • Manages accounts receivable and ensures timely payment processing.
  1. Media Relations:
  • Supports the communications team in managing media inquiries.
  • Contributes to social media content related to clinic activities.
  • Engages in community education and represents the clinic at various events.

SKILLS & QUALIFICATIONS

  • Bachelor's degree in a relevant field.
  • Proven experience in customer service and media relations.
  • Preferred experience as a Registered Veterinary Technician or similar role.
  • Minimum of two years in a veterinary or animal care environment.
  • At least two years of supervisory experience.
  • Familiarity with budget management is advantageous.
  • Proficient in Microsoft Office applications.

WORK ENVIRONMENT

The Spay/Neuter Clinic operates in a dynamic and often high-pressure environment. Flexibility in scheduling is essential, as the role may require evening or weekend hours. The manager should be prepared for occasional disruptions and must be adaptable to changing circumstances.


This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Management reserves the right to modify this description as necessary.



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