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Operations Supervisor
1 month ago
Operations Supervisor in Hawaii - Hybrid
This position involves overseeing the daily operations of a call center team, including monitoring productivity and performance standards, managing workflow, and ensuring service standards are met. Responsibilities also include development of team members, adherence to corporate policies, and implementation of operational improvements to support customer needs.
Key Responsibilities:
- Manage a team of associates to promote a collaborative work environment and share best practices
- Resolve employee relations issues and ensure performance and service standards are met
- Provide ongoing coaching to associates on quality, reliability, and productivity
- Implement strategic business goals in collaboration with site leadership
- Develop programs and processes to enhance customer service
- Serve as an escalation point for complex customer issues
- Perform tasks of Access Representatives and Patient Care Advocates
- Other duties as assigned
- Applicants must reside in Hawaii and commute to the Honolulu location
Requirements:
- Reside in Hawaii and commute to Honolulu
- Work occasionally or permanently from home with reliable internet
Salary:
This role offers an annual salary of $55,600 USD, with eligibility for an annual bonus plan.
About Evernorth Health Services:
Evernorth Health Services, a division of The Cigna Group, focuses on improving health and vitality through innovative pharmacy, care, and benefit solutions. Join us in driving growth and improving lives.
Employee Benefits:
- Comprehensive health benefits
- 401(k) with company match
- Life insurance
- Tuition reimbursement
- Paid time off and holidays
Equal Opportunity Statement:
Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, genetic information, citizenship, or any other protected characteristic.
Accommodations:
If you need assistance with the application process, please contact us. For other inquiries, refer to our website.
Tobacco-Free Policy:
The Cigna Group upholds a tobacco-free policy in certain states and may require participation in a smoking cessation program.
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