Clinical Program Supervisor

2 weeks ago

Honolulu, Hawaii, United States Navvis (healthcare) Full time
About Navvis:
Navvis is a prominent organization in the realm of population health, committed to enhancing performance in value-based care.

As a collaborative partner to some of the most forward-thinking health systems, physician groups, and health plans across the nation, we deliver solutions that expedite the transition to value-based care.

Our strategy is community-centric – we honor the distinct needs of populations in every locality, encompassing access to care, cultural values, and capabilities.

In partnership with our collaborators, we aim to establish a new national benchmark in healthcare performance that ensures affordability, quality, access, and an exceptional experience for all patients.

Imagine if we consistently inquired of every individual involved in the care process: "What is important to you and why?" How could grasping "what matters" enhance our capacity to transform health within communities and fortify the connection process, leading to deeper engagement and integration? In Client Partner Operations, we are fervently dedicated to comprehending what is significant to individuals to guarantee the provision of Real-Person Care.

We cultivate an ecosystem that lays the groundwork for improved physical, social, and emotional well-being.

Our teams in Care Solutions, Analytics, Implementations, Clinical and Business Operations, and Learning and Development work diligently alongside our clients and community stakeholders to address the genuine healthcare needs faced by individuals daily.

Role Overview:
As a Clinical Program Supervisor, you will:

Lead a collaborative, multidisciplinary healthcare team, including community health workers, nurses, care coordination specialists, and licensed clinical social workers.

Oversee daily operations of the care team, including the assignment of caseloads, ensuring compliance with contracts and regulations, and driving continuous quality improvement initiatives while maintaining optimal productivity and efficiency without sacrificing quality.

Provide subject matter expertise and guidance under the direction of senior leadership, supervising all care team personnel.

Conduct regular one-on-one meetings with team members, develop individual growth plans, perform performance evaluations, and implement corrective actions as necessary while maintaining accurate documentation.

Establish accountability among staff to achieve performance benchmarks, monitor operational and financial metrics, conduct monthly case audits, and implement necessary performance improvement processes.

Facilitate ongoing education and competency assessments for care team members.

Ensure adherence to policies, procedures, and regulatory standards, and guarantee timely submission of all required documentation.

Coordinate and oversee daily huddles, interdisciplinary team meetings, and primary care provider huddles.

Develop and implement care management policies and procedures in collaboration with internal and external stakeholders to enhance program effectiveness and efficiency.

Maintain comprehensive documentation of departmental activities and prepare necessary reports, including those related to Quality Improvement initiatives.

A Day in the Life:
This position operates in a HIPAA-compliant remote work environment.

Occasional extended hours may be required to meet tight deadlines, and the ability to work under pressure is essential.

Flexibility in adjusting schedules based on operational needs is a valued trait for this role.

Success Factors:
Success in this role is characterized by:
  • Critical thinking skills to evaluate alternative solutions and manage competing priorities.
  • Exceptional customer service and communication abilities.
  • Strong organizational skills and self-motivation to work independently.
  • Empathy and professionalism when engaging with a diverse community.
  • Comfort with ambiguity and adaptability to various tasks as required.
Qualifications:
To be considered, candidates should possess:
  • A current unrestricted RN license in Hawaii (candidates able to obtain a license quickly will be considered).
  • 1-3 years of clinical experience.
  • 3-5 years of management or leadership experience.
  • A valid driver's license and access to an insured vehicle.
Preferred Skills:
We value candidates with experience in:
  • Ambulatory settings or care management.
  • NCQA standards.
What We Offer:
Navvis is dedicated to attracting insightful and motivated talent by providing a unique candidate and onboarding experience.

We foster a culture that encourages creativity, connection, and inspiration, allowing team members to perform at their best, regardless of location.

Our commitment to employee success includes a competitive total rewards strategy, opportunities for community engagement, and experiences that challenge conventional thinking as part of our continuous learning ecosystem.

Navvis provides a comprehensive benefits package, including medical, dental, vision, a 401K plan with safe harbor contributions, and a Paid Time Off plan starting at two weeks.

Our Commitment to Diversity:
Navvis is an equal employment opportunity and affirmative action employer, seeking diversity among qualified applicants.

All applicants will be considered for employment without regard to race, ethnicity, gender, age, religion, disability, or any other protected status as defined by applicable law.

We welcome candidates to inform us confidentially if they require special accommodations during the application process.

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