Food and Beverage Operations Manager

4 days ago

Saint Charles, Missouri, United States Q Full time

Job Summary

The Food and Beverage Operations Manager is responsible for overseeing the daily operations of the dining services, including supervising team members, directing and overseeing the service in the dining areas, coffee breaks, banquets, and retail outlets. This includes set-up, service, and break down. The supervisor will be responsible for assigning duties during their shifts and ensuring they are completed in an accurate and timely manner. They may be scheduled to work in any of these locations and will work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction at each location.

Key Responsibilities

  • Supervise team members and direct the service in the dining areas, coffee breaks, banquets, and retail outlets.
  • Assign duties during shifts and ensure they are completed accurately and on time.
  • Work closely with the event planning team and culinary departments to ensure quality service and guest satisfaction.
  • Assist the manager with training, motivating, and coaching the staff.
  • Monitor expenses and control labor costs.
  • Ensure the schedule is followed and that team members are aware of their responsibilities.
  • Conduct pre-shift meetings to communicate information regarding the shift, including group information, reminders on policies, associate recognition, shift assignments, side-work duties, and other pertinent information.
  • Inspect the sanitation of all function spaces and storage areas to maintain the highest standard of cleanliness and organization.
  • Responsible for training of all front-of-house food and beverage associates.
  • Assist with counseling of all front-of-the-house food and beverage associates.
  • Complete necessary paperwork as assigned.

Requirements

  • High school diploma or equivalent and/or experience in a related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field required.
  • Previous supervisory responsibility preferred.
  • Demonstrated knowledge of food preparation, bar terminology, and wine service.
  • Basic computer skills required.
  • BASSET and Food Handler certifications or equivalent required.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

Fundamental Requirements

  • Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
  • Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
  • Monitor and supervise the daily operations of the department and associates.
  • Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
  • Conduct departmental training, departmental meetings, developing associate morale and skills.
  • Prepare knowledge-based documents for training and development of associates.
  • Motivate, coach, and counsel all department personnel according to Q Center Policy.
  • Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks, and risk management is achieved.

Additional Responsibilities

  • Operate all aspects of the department computer system, including software maintenance, report generation, and analysis, and simple programming.
  • Ensure associates are informed timely and appropriately of any business changes.
  • Keep immediate supervisor fully informed of all problems or matters requiring their attention.
  • Respond to all associate and guest requests, problems, complaints, and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
  • Maintain clean, organized work areas.
  • Ensure overall associate and guest satisfaction and safety is achieved.
  • Perform other related duties as assigned.

Benefits

  • Paid time off.
  • 401(K) with employer match.
  • Holiday Pay.
  • Medical, Dental, and Vision Insurance with Wellness Credits.
  • Employee Assistance Program.
  • Basic Life, AD&D.
  • Disability Benefits.
  • Employee Meals.

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