Point of Sale Support Technician with On-Site Assistance
1 week ago
Position: Point of Sale Support Technician with On-Site Assistance
- Role Duration: Contract position
- Weekly Commitment: 40 hours
- Essential Qualifications:
- POS (Point of Sale) experience is essential
- A college degree or equivalent IT training is required
- Ability to pass a background check is mandatory
- Work Schedule: Availability to work Friday through Tuesday
- Resume Submission: Required
Positions Available:
- Technician 1: Shift from Friday to Tuesday, 8 AM to 5 PM, with occasional swing shifts as needed
- Technician 2: Shift from Friday to Tuesday, 4 PM to midnight, with occasional swing shifts as needed
Experience Requirements:
- Minimum of 3 years in IT support
- Proven experience with POS systems
- Preferred background in the hospitality sector
- Proficiency in Windows 10/11
- Exceptional customer service skills
- Experience with AV systems (similar to Best Buy Geek Squad)
- Knowledge of network cabling
- Familiarity with Service Now ticketing system
- Ability to lift up to 50 lbs.
Key Responsibilities:
- Provide support for various POS hardware and software
- Troubleshoot and repair POS systems
- Deliver on-site support for Windows, software, and hardware in a corporate setting
- Diagnose and fix printer issues
- Set up, configure, and test hardware and software components
- Offer telephone, remote, and on-site support to clients for prompt problem resolution
- Maintain up-to-date technical knowledge of our hardware and software product lines, particularly POS systems
- Effectively prioritize and complete tasks both independently and as part of a team
- Communicate technical information clearly to non-technical audiences
- Provide premium support for senior leadership and VIPs
- Maintain professionalism around high-profile individuals
- Guide and mentor team members in advanced technical procedures
- Utilize ticketing systems effectively (experience with Viva ticketing systems is a plus)
- Perform additional duties as assigned
Additional Requirements:
- At least 2 years of corporate deskside support or equivalent experience
- Ability to work independently with minimal supervision
- Capable of resolving hardware and software issues related to POS systems autonomously
- Physical capability to walk long distances and stand for extended periods
- Maintain a tidy and professional workspace in accordance with site policies
- Pass standard drug screening and background checks
- Adhere to the assigned work schedule
- Maintain composure while providing rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Strong written and verbal communication skills
- Ability to manage and prioritize multiple tasks effectively
- Experience in the configuration, installation, training, and support of hardware or software products.
Required Tools: Tool Kit
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