Point of Sale Support Technician with On-Site Assistance

1 week ago


New York, New York, United States AXA Professionals Full time
Job Overview

Position: Point of Sale Support Technician with On-Site Assistance

  • Role Duration: Contract position
  • Weekly Commitment: 40 hours
  • Essential Qualifications:
    • POS (Point of Sale) experience is essential
    • A college degree or equivalent IT training is required
    • Ability to pass a background check is mandatory
  • Work Schedule: Availability to work Friday through Tuesday
  • Resume Submission: Required

Positions Available:

  • Technician 1: Shift from Friday to Tuesday, 8 AM to 5 PM, with occasional swing shifts as needed
  • Technician 2: Shift from Friday to Tuesday, 4 PM to midnight, with occasional swing shifts as needed

Experience Requirements:

  • Minimum of 3 years in IT support
  • Proven experience with POS systems
  • Preferred background in the hospitality sector
  • Proficiency in Windows 10/11
  • Exceptional customer service skills
  • Experience with AV systems (similar to Best Buy Geek Squad)
  • Knowledge of network cabling
  • Familiarity with Service Now ticketing system
  • Ability to lift up to 50 lbs.

Key Responsibilities:

  • Provide support for various POS hardware and software
  • Troubleshoot and repair POS systems
  • Deliver on-site support for Windows, software, and hardware in a corporate setting
  • Diagnose and fix printer issues
  • Set up, configure, and test hardware and software components
  • Offer telephone, remote, and on-site support to clients for prompt problem resolution
  • Maintain up-to-date technical knowledge of our hardware and software product lines, particularly POS systems
  • Effectively prioritize and complete tasks both independently and as part of a team
  • Communicate technical information clearly to non-technical audiences
  • Provide premium support for senior leadership and VIPs
  • Maintain professionalism around high-profile individuals
  • Guide and mentor team members in advanced technical procedures
  • Utilize ticketing systems effectively (experience with Viva ticketing systems is a plus)
  • Perform additional duties as assigned

Additional Requirements:

  • At least 2 years of corporate deskside support or equivalent experience
  • Ability to work independently with minimal supervision
  • Capable of resolving hardware and software issues related to POS systems autonomously
  • Physical capability to walk long distances and stand for extended periods
  • Maintain a tidy and professional workspace in accordance with site policies
  • Pass standard drug screening and background checks
  • Adhere to the assigned work schedule
  • Maintain composure while providing rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Strong written and verbal communication skills
  • Ability to manage and prioritize multiple tasks effectively
  • Experience in the configuration, installation, training, and support of hardware or software products.

Required Tools: Tool Kit



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